Search results for: 'Colocation Data Center Service Trends'

This Frost Radar benchmarks companies and their solutions that enable the exchange and use of data between healthcare applications. Interoperability improves continuity of care, increases communication and connectivity between different stakeholders (e.g., payors, providers, patients, public health bodies), and reduces inefficiencies. Organizat...

Vehicles generate data that can be collected and used for new services and solutions—either for internal purposes within the workings of an automaker or for third parties that require data to create innovative use cases and value propositions. The connected car is already a rich source of information, and with new model launches, increased levels ...

This report delivers an overview of the transformative trends countries worldwide are adopting or will adopt to gain a better business and economic environment. These trends create direct opportunities for major sectors, such as technology, energy, food and agriculture, industrial, mobility, business and financial services, health and medicine, ret...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Cities are evolving toward a more sustainable and efficient model. A focus area is reducing carbon emissions by adopting renewable energy sources like solar and wind power and promoting electric vehicles. In addition, there is a shift toward pedestrian-friendly urban design, with wider sidewalks, bike lanes, and increased green spaces. Cities want ...

Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...

Connected services in passenger vehicles are undergoing a strategic transformation in Europe, reshaping how automakers engage with customers, manage vehicle life cycles, and build digital revenue streams. This Frost & Sullivan analysis examines how leading European original equipment manufacturers (OEMs) are developing group-level software platform...