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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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08 Feb 2021  |  North America  |  Market Research
Transformational Growth Powering the Digital Operating Room Market in the United States and Western Europe
Digital Platform, Solutions, and Services Shaping the Future of Surgery
Hospitals are under extreme pressure to reduce or cut costs and become more profitable. Operating rooms (ORs) drive approximately 60% of revenue in the average hospital. The most critical hospital issues entail finding new methods to reduce human errors and improve efficiency and quality of surgical care. New technology is now available to help hos...
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03 Jul 2019  |  Asia Pacific  |  Market Research
Assessment of Automotive Retailing in China, 2018
Engagement of Individual Offline Touchpoints and Omni-channel Interdependence to Transform China’s Automotive Retail Market
The automotive retail market in China is likely to undergo a market transformation from experiential service to experience engagement; as well as from a complete sales solution to an intensive sales solution from 2018 to 2025. The automotive retail market is experiencing its maturity and a marketing approach of “everyone is a potential consumer”. I...
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20 Feb 2024  |  Asia Pacific  |  Market Research
Growth Opportunities and Trends in the Asia-Pacific Digital Payment Market Forecast to 2027
Transformative Mega Trends Enabling Growth and Innovation
The growing use of digital payments in Asia-Pacific (APAC) paves the way for innovation and new use cases that address user pain points payment solutions, such as self-checkout, enhance customer experience while software point-of-sale (softPOS) accelerates the merchant onboarding process. The APAC market will become more aware of the benefits of ne...
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23 Jan 2024  |  Global  |  Market Research
Farming 4.0: The Impact of Digital Industries on Agriculture
Pioneering Applications of Advanced Computer Vision, Blockchain, and Generative AI Enable New Opportunities
With the global population expected to reach 9 billion by 2050, the farming industry is under pressure to boost productivity. Digital solutions, encompassing autonomous farming equipment, real-time monitoring, and artificial intelligence (AI), are revolutionizing operations by diminishing manual labor reliance and improving efficiency. Farmers ackn...
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21 Sep 2016  |  North America  |  Customer Research
Navigating an Era of Digital Transformation in Finance, Insurance and Banking
A Customer Perspective
The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...
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21 Sep 2020  |  Global  |  Megatrends
The Four Ps of the Future of Retail
Strategizing for Retail in Times of Disruption
Rapid technology advancements and rising customer expectations have disrupted the global retail industry in the past decade. Outdated retail store concepts, new generations of consumers, and new points of commerce (voice commerce, for example) have also disrupted the industry; however, COVID-19 has been the key disruptor. After the pandemic, retail...
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13 May 2021  |  North America  |  Market Research
IoT Start-up Tracker—Digital Retail
Seamless Integration Between Offline and Online Creates New Growth Opportunities
The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up...
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23 Dec 2022  |  North America  |  Market Research
Healthcare IT Tools Supporting Digital Pharmacy, United States, Forecast to 2027
Innovative Business Models are Driving Future Growth Potential
This research service focuses on information technology (IT) health solutions and products that support the digital pharmacy market. The COVID-19 pandemic has accelerated the application of digital health and virtual care across all healthcare verticals, including retail pharmacy. Much like other healthcare areas, retail pharmacy is having to reada...
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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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