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This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

This report presents key findings on how the network function virtualization (NFV)-based virtual network services market is shaping up in the Asia-Pacific (APAC). The report talks about the key strategic imperatives for NFV-based virtual network services, examines the factors driving growth in the region, and identifies the key growth opportunities...

This Market Engineering research service has been developed to address the dynamics of healthcare information technology in Australia. The market is divided into two sub segments including administrative and clinical healthcare IT. This research service presents the key findings of Australian healthcare information technology market. It provides i...

The Thailand connected trucks telematics market showed significant slowness due to the COVID-19 pandemic, despite which the industry has shown resilience and indications for growth mainly in the transport and logistics sector. The telematics industry is further attributed by the support of government and department of land transport who regulate us...

The EO Market is poised for growth in the coming years with a larger number of players, advances in technology and a political environment that should improve with regards to data. In a nutshell, Earth Observation via satellite is supporting sustainable human activity on the local, regional and global scale. The range of capabilities offered by EO...

As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradually investing in digital technologies, intending to...

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

The Asia-Pacific switchgear (low voltage, medium voltage, and high voltage) market is predicted to have a steady growth rate of 2.9% from 2018 to 2025, driven by increasing power demand and grid connectivity across the region. Demand for switchgears also is driven by retrofits of aging equipment, especially in the medium- and high-voltage categorie...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...