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Businesses receive massive amounts of customer feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to garner customer data that they can use to enhance market intelligence. Voice of customer (VoC) refers to the practice of ...

Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...

This growth insight explores opportunities for process equipment companies in the European region. It provides an analysis of how the landscape in the commodity chemicals industry is changing and will impact the market. Opportunities in terms of the investment/CAPEX scenarios, boom in the bio-based economy, rising focus on "plug and produce" manufa...

Regulators around the world have become stricter in their compliance and processes. Rising levels of regulation and challenging regulatory expectations are having significant operational impacts on financial services companies as they require talent, processes, and innovative solutions. RegTech solutions have the potential to make compliance more e...

17 Mar 2017  |  Asia Pacific  |  Market Research

Australian Facilities Management Market, Forecasts to 2023

Technology-aided Value-added Solutions Prompts FM Market Development

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The Facilities Management (FM) market in Australia has relatively high outsourcing rate due to the number of mature end-user sectors. However, due to its market nature and cost pressure, the split between in-house and outsourced FM is unlikely to change during the forecast period. During the forecast period, the market is expected to be fueled by d...

This research assesses the state of the military helicopter market in Asia-Pacific (APAC) and identifies opportunities among countries attempting to counter the Chinese and North Korean arms races. The APAC attack helicopter segment is stronger than that of Western markets. Countries with acquisition programs tend to develop and produce helicopt...

The explosion of the internet and mobile devices led to the emergence of online platforms that allow users to share content for others to view. Social media platforms make sharing content with global audiences easy, and react buttons, comments sections, and message boards enable users to interact and share their opinions, feedback, and criticisms. ...

The study covers the digital transformation initiatives of JPMorgan Chase & Co (JPMorgan) which has a legacy dating back to 1799. Since then, it has expanded aggressively with a number of mergers and acquisitions. JPMorgan provides both retail and corporate financial services to consumers, corporations, governments and institutions in more than 100...

20 Nov 2018  |  South Asia, Middle East & North Africa  |  Market Research

Indian Facility Management (FM) Services Market, Forecast to FY2023

Increasing Acceptance of Outsourcing Non-core Activities and Burgeoning Demand from Commercial and Industrial Clients will Contribute to the Growth of the FM Market in India

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Key Issues Addressed

The study aims to analyze and forecast the Indian facilities management (FM) market outlook for FY18-FY23. Professional FM services have now become a necessity for asset owners, as they not only help increase the life span of a building but also help owners meet international health and safety standards. Increased need to reduce operating costs of...