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Frost Radar : Voice of Customer Analytics, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
06-Sep-2024
Global
Frost Radar
Businesses receive massive amounts of customer feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to garner customer data that they can use to enhance market intelligence.
Voice of customer (VoC) refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data analytics, businesses can enhance customer experience (CX), satisfy unmet needs in the marketplace, and differentiate themselves from competitors.
Companies can decode VoC through technologies such as sentiment analysis, which uses natural language processing (NLP), machine learning (ML), text analysis, and computational linguistics to identify the opinion, intent, or emotion behind the customers’ words. This Frost Radar™ spotlights 13 providers that have demonstrated high growth potential, best practices, competitive intensity, customer value, and partner potential.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™, considering their strengths and the opportunities that best fit those strengths.
Strategic Imperative
Strategic Imperative (continued)
Growth Environment
Growth Environment (continued)
Frost Radar™: Voice of Customer Analytics
Frost Radar™ Competitive Environment
Alchemer
Alchemer (continued)
Alchemer (continued)
Alida
Alida (continued)
Alida (continued)
CallMiner
CallMiner (continued)
CallMiner (continued)
Concentrix
Concentrix (continued)
Concentrix (continued)
Concentrix (continued)
Contentsquare
Contentsquare (continued)
Contentsquare (continued)
Forsta
Forsta (continued)
Forsta (continued)
InMoment
InMoment (continued)
InMoment (continued)
InMoment (continued)
Medallia
Medallia (continued)
Medallia (continued)
Medallia (continued)
Pisano
Pisano (continued)
Pisano (continued)
Pisano (continued)
Qualtrics
Qualtrics (continued)
Qualtrics (continued)
QuestionPro
QuestionPro (continued)
QuestionPro (continued)
SANDSIV
SANDSIV (continued)
SANDSIV (continued)
SANDSIV (continued)
Verint
Verint (continued)
Verint (continued)
Verint (continued)
Best Practices
Growth Opportunities
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Next Steps
Legal Disclaimer
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Frost Radar |
|---|---|
| Author | Ankita Singh |
| Industries | Information Technology |
| No Index | No |
| Is Prebook | No |
| Podcast | No |
| Predecessor | PD2F-01-00-00-00 |
| WIP Number | PFL6-01-00-00-00 |