Search results for: 'management system'

The COVID-19 pandemic has accelerated the need to automate buildings. There is an increasing need to manage buildings remotely, which demands the convergence of advanced analytics, artificial intelligence (AI), and emerging technologies with building automation systems (BAS). Currently, 90% of the BMS market in Vietnam is in the early stages of dig...

Facilities Management (FM) can be defined as the services associated with running or maintaining a facility, such as janitorial, engineering, security, environmental, landscaping, and other related services. Asia-Pacific (APAC) is a mix of mature and developing markets for facilities management services, with developing nations recording higher gro...

The New Zealand (NZ) facilities management (FM) market is seeing relatively stable growth, despite the pandemic-induced disruption in 2020. The high awareness of FM services and active participation of end users, coupled with the growing awareness of energy efficiency and the existing building stock in the country, has been responsible for the stab...

17 Jan 2017  |  Asia Pacific  |  Market Research

SEA Integrated Facilities Management Market, Forecast to 2021

Demand for Cost and Energy Efficiency Propels IFM Sophistication

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The Integrated Facilities Management (IFM) market in Southeast Asia (SEA) is set to grow steadily until 2020. Rapid growth can be expected in developing economies such as Thailand and Indonesia, while advanced IFM markets in Malaysia and Singapore provide available opportunities due to rapid building modernization and energy-efficiency goals. Colle...

As hospitals look to improve operational efficiency in the provision of services, digital solutions become vital in delivering facilities management (FM) solutions. In addition, as hospitals look for more environmentally viable solutions, FM providers become an important part of energy- and environmentally-efficient management of hospitals. Increa...

This research service provides insight into the pressurised irrigation systems market in Australia. It looks at the overall size and growth rates of the market and discusses key market drivers and restraints. In addition, it provides segmentation breakdowns by irrigation system types, components, and end-use verticals, which include agriculture, ho...

17 Mar 2017  |  Asia Pacific  |  Market Research

Australian Facilities Management Market, Forecasts to 2023

Technology-aided Value-added Solutions Prompts FM Market Development

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The Facilities Management (FM) market in Australia has relatively high outsourcing rate due to the number of mature end-user sectors. However, due to its market nature and cost pressure, the split between in-house and outsourced FM is unlikely to change during the forecast period. During the forecast period, the market is expected to be fueled by d...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...