Search results for: 'risk based privacy care'

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

03 Dec 2020  |  Asia Pacific  |  Market Research

Rising Competitive Intensity in Indonesia’s Data Center Colocation Services Market

Increase in Adoption of Data-intensive Technologies to Boost the Growth Pipeline for Colocation Services

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Key Benefits

To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations, and availability across Indonesia. With the extensive penetration of Internet connectivity, as well as a keen focus on cybersecurity and data privacy...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

21 Feb 2020  |  Asia Pacific  |  Market Research

ASEAN and Taiwan Cloud Infrastructure-as-a-Service Market, Forecast to 2025

Increase in Demand for Hybrid Cloud Offerings to Drive Uptake of Outsourced Cloud Infrastructure Services

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Key Issues Addressed

The ASEAN cloud infrastructure market will gravitate toward a hybrid deployment model (partially premises-based and partially cloud-based) in the next 3 to 5 years. The demand for managed cloud offerings has been increasing, particularly for Application-as-a-Service and Network-as-a-Service offerings. Enterprises are looking to deploy more open-sou...

China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

The overall APAC network security market is expected to grow at 7.9% CAGR from 2019 to 2024. The wider region was led by the firewall segment due to its popularity in the market, followed by the IDS/IPS segment, and the SSL VPN segment. The network security market is still growing, albeit at a slower rate than in the past 5 years, and with varying ...

27 Jan 2021  |  Asia Pacific  |  Market Research

Transformative Mega Trends are Driving the ASEAN Colocation Market, Forecast to 2026

Hyperscale Cloud Providers and OTT Segments Represent Key Growth Opportunities

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With the growing presence of hyperscale cloud service providers, high penetration of Internet connectivity, and a keen focus on cybersecurity and data privacy, the demand for data storage and managed hosting services is expected to grow exponentially across the ASEAN region. In mature data center markets such as Singapore, which still remains the d...