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This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

The research service provides an up-to-date analysis of the South African markets for metallic welding equipment, consumables and gases to provide visibility on the shape, size and direction of the industry. The research provides an estimate of the size of the total welding solutions market, including the different product markets (equipment, consu...

This study analyses trends and market engineering measurements in the global electric vehicles lithium ion batteries chemicals and materials market during the 20102020 period. Also included is an overall market overview, analysis of the market dynamics, revenues, market shares, volumes demand (based on in-house Frost & Sullivan electric vehicles s...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Australian contact ...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Indian contact cent...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Indonesian contact ...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Japanese contact ce...