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The global transmission market for heavy-duty (HD) commercial vehicles has changed drastically in the past few years. Manual transmission (MT) was the go-to option for all drivers in the North American market due to its robust gears, the expertise required, and low initial cost. However, drivers—especially those new to the industry—have embraced au...

Having delivered close to a million battery electric vehicles (BEVs) globally in model year 2021, Tesla is clearly leading the worldwide shift towards electric mobility. The company’s vertically integrated sales format that eliminates third-party intermediaries in the downstream automotive value chain has received a lot of press coverage. However, ...

In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...

Spared of widespread coronavirus outbreaks, the Kenyan economy reported a small economic contraction in 2020 as robust growth across agriculture, financial services, real estate, and construction largely offset the sharp decline in hospitality, tourism, and transport services. The economy registered an impressive rebound in 2021, led by the broad-b...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

The widespread deployment of batteries in power systems and transportation applications is expected to face challenges related to the raw material supply chain and the environmental impact of the materials. Current energy storage systems are expensive and difficult to scale, mainly due to the cost and performance of the battery chemistry. The cutt...

Investments in oil and gas (O&G) automation declined in 2020 and 2021 as demand dried up because of the COVID-19 pandemic. From 2021 onward, the market began gradually stabilizing and recovering, with high levels of growth starting in 2022. Industry 4.0 is driving the demand for new technology investments and has transformed the O&G value chain...

The modern threat landscape has undergone a profound transformation, driven by the global push toward digitalization. This has led to expanded attack surfaces, heightened IT complexity, and increased risks in supply chains. Today, threat actors launch multivector attacks that target organizations internal networks and their external digital assets...

Rigid packaging is packaging that maintains its shape and form, exhibiting no or limited elastic deformation, and is generally self-supporting and free-standing. Plastic is the material of choice because it is lighter, versatile, chemically inert, durable, and inexpensive. Packaging also plays a critical role in marketing. Eye-catching packaging...