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21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

This study covers the social live streaming services industry. The services allow users to broadcast, watch, and react to live video content from compatible devices such as smartphones, computers, tablets, and game consoles. They provide users with the necessary digital infrastructure to share and stream real-time video content delivered via the in...

Japan was the largest SCM market in Asia-Pacific in 2018; it is expected to remain the chief revenue contributor over the next 5 years. The Web security segment is anticipated to lead the Japanese SCM market during the forecast period, while e-mail security solutions are likely to record marginally slower adoption than expected. e-mail’s slow growt...

This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...

The South Korean SCM market recorded positive growth; the Web security segment witnessed stronger growth than the e-mail security segment. Awareness of ransomware, scams, spear phishing, and network-based advanced malware attacks drive the adoption of security solutions. SCM vendors are trying to integrate Web and e-mail security features with the ...

The Asia-Pacific (APAC) secure content management (SCM) market continued to grow in 2018, and the Web security segment was the key growth driver. This segment dominates the market due to the strong adoption of measures to manage online content, mainly because of the stringent regulations in place and the need to comply with them and the rising numb...

In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...

The growth in the IT Infrastructure market in Colombia is mainly driven by the fact that companies are realizing the importance of focusing on core business rather than on support departments. At the same time the velocity at which technology evolves, makes companies understand the benefits of its IT infrastructure to be managed by experts.

The Brazilian market of IT infrastructure outsourcing has been going through a growing trend of adopters, taking advantage of a change in companies' cultural behaviour and need for more efficient processes, increases in productivity and possibility to lower investments in physical infrastructure. Moreover, market saturation yet allows good rates fo...