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This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...

In the rapidly changing automotive landscape, disruptive technologies are paving the way for a multitude of customer conveniences, with usage-based insurance (UBI) emerging as a standout example. This innovative business model is revolutionizing how insurance companies, original equipment manufacturers (OEMs), and leasing and rental fleets collect ...

The Advanced Manufacturing Technology Opportunity Engine provides profiles of innovations related to simulation-trained contact skills enabling industrial robots to perform complex physical interactions and manipulation tasks; hybrid laser-DLP 3D printing systems combining additive technologies for high-speed photopolymer manufacturing; industrial ...

Frost & Sullivan's annual survey of IT and business decision-makers, now in its 16th year, aims to understand their perceptions, decisions, and purchasing behaviors. In 2024, Frost & Sullivan introduced a new set of questions focused on multi-access edge computing (MEC) to the yearly survey, and in 2025, it is possible to contrast results for 2024 ...

The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great ene...

The most significant trend in the global web security market is cloud migration. Enterprises are eager to transition to cloud-delivered solutions to reduce the cost and complexity of their digital defense. Cloud-based solutions allow organizations to seamlessly extend protection to mobile users and employees working from home, which has proven esse...

As several enterprises have shifted to mobile, cloud, Big Data, and IoT in South Korea, WAF is expected to be the core security solution able to protect Web applications in different environments. This has led many vendors here to provide different form factors, such as appliance and virtual solutions as well as cloud services to protect applicatio...

In 2015, the on-premise DDoS segment experienced a robust YoY growth rate of 34.4%, while the cloud-based segment grew rapidly at 89.6% YoY. The proliferation of volumetric DDoS attacks and the relative inexpensive pricing schemes offered by cloud-based DDoS providers proved to be popular among some Indian enterprises, especially public sector orga...

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...