Search results for: 'Telecoms, Media and Technology'

The economic environment remains strong due to increasing domestic demand, favorable employment conditions, and high consumer confidence levels. Growth momentum is expected to be sustained in 2018, with the regional economy expected to grow by 2.1% in 2018. However, trade tensions, increase in energy prices, and uncertain policy environment are exp...

This study revolves around Generation Y in Europe (with a population of about 100 million) and their beliefs, attitude towards environment, personal mobility needs and vehicle preferences. Global events such as terrorism, economic recession, and climate change have shaped their beliefs, attitudes, and behaviour. Based on age, gender, education lev...

The proposed merger between Fiat Chrysler Automobiles (FCA) and the PSA Group will be one of the most significant mergers among automotive original equipment manufacturers (OEMs). The joint entity will be called Stellantis, and it will become the fourth-largest automotive OEM in terms of sales volumes. The new group will have a combined revenue of ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

28 Mar 2019  |  Europe  |  Market Research

Growth Opportunities in the German Facility Management Market, Forecasts to 2025

Strong Growth and Broad Opportunities in Europe’s Highest Potential FM Market

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Key Issues Addressed

The overall addressable FM market in Germany is the biggest in Europe, although the actual market revenue is underdeveloped due to a high reliance on in-house services in many industrial sectors. As FM awareness increases and outsourcing becomes more widely accepted, the situation is changing, and the growth in Germany will be among the highest in ...

This study provides an analysis of the European power steering market. Power steering has been widely adopted in the passenger vehicle industry in Europe as it enables fuel efficiency, ensures easy integration with other vehicle systems, improves steering performance, and provides enhanced assistance for advanced driver-assistance systems (ADAS) an...

With the weakening of the Euro and the robust demand from outside the Euro area, especially the United States and China (which increased exports), Germany's economy has grown. The rising oil prices are expected to narrow the current account surplus. However, export growth may weaken as the impact of the earlier Euro depreciation wanes and as risin...

This research service provides an analysis of various aspects of the molecular diagnostics market in Europe for the years 2007 - 2015. The market has been divided into four segments: infectious diseases, genetic diseases, oncology and pharmacogenomics. The market has been covered segment wise, as well as geography wise, covering seven countries and...