Search results for: 'agents'

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights breakthrough innovations across AI-driven threat detection, extended detection and response (XDR), behavioral analytics, deception technologies, and human-centric security platforms. Notable developments include GenAI agents for autonomous threat sweeping, post-quantu...

As generative AI becomes deeply embedded in enterprise operations, fueling copilots, assistants, and automated agents, organizations face a wave of new and dynamic security risks. Traditional cybersecurity architectures are ill-equipped to address the fluidity, autonomy, and unpredictability of GenAI systems. This report provides chief information ...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

10 Apr 2018  |  Europe  |  Market Research

Western Europe Cosmeceutical Ingredients Market, Forecast to 2024

Growing Demand for Safe and Natural Cosmetics Drives Cosmeceutical Ingredients Global Revenues

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Cosmeceutical ingredients in Western Europe was €1.09 billion in 2017 and forecasted to be €2.13 billion by 2024 with a compound annual growth rate (CAGR) of 10.1% during the said period. High health awareness amongst consumers in Western Europe and other regions are encouraging more cosmetic product manufacturers to introduce cosmeceutical ingredi...

Additives form an integral part of the polymer recycling industry. They are extensively used to modify the properties of plastic products during the compounding and processing stages. This study includes discussion about the challenges associated with recycling and the demand for recycled polymers. Four additives—stabilizers, compatibilizers, impac...

Increasing penetration of environment-friendly fire suppression agents and advanced fire detection technologies is playing a critical role in shaping market dynamics. Stricter enforcement of building and fire safety codes will improve not only the awareness but also the penetration of advanced fire safety equipment. This study discusses the market ...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

05 Apr 2018  |  North America  |  Market Research

North American Swimming Pool Water Treatment Systems Market, Forecast to 2023

Implementation of IoT to Drive Market Growth

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Key Issues Addressed

The North American market for swimming pool treatment systems is expected to experience increasing growth through the forecast period. Factors surrounding efficient and simple systems, smart technology and controls, and regulated upgrades drive the market. These drivers facilitate a significant progress toward next-generation swimming pools. United...