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Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...

This project considers growth opportunities in the North American aftermarket for hydraulic power steering pumps, racks, and gears as well as electric power steering racks. The deliverable forecasts demand for new and remanufactured products and average manufacturer-level price through 2029, and evaluates markets shares, distribution channels, and ...

This research service analyzes the market for ECG and Cardiac Monitoring products and services within the United States. Product markets assessed included Resting ECG Products, Stress Testing Systems, ECG Data Management Systems, Holter Monitor Systems, and Cardiac Event Monitoring Systems. Services markets assessed included Point-of-Care ECG Ser...

01 Nov 2022  |  North America  |  Frost Radar

Frost Radar™: Global Business Process Management Services, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies. Growth across the global BPM services market has accelerated competition and forced service providers to...

In 2017, the Indian MSS market recorded a growth of 27.9% on a YoY basis. The MSS market witnessed a growth in the uptake of services because of the increased digitization and the expanding landscape of advanced threats. The Indian Government continued to focus on the move toward ‘Digital India’ and emphasized on the rising need to make the digit...

The Industry Docket gauges the business opportunity for converged media services in Latin America, identifying the hottest markets for investment and scope for near term IPTV launch. It formulates a go-to-market strategy to penetrate such markets leveraging existing telecom and pay TV operators. The potential challenges of establishing triple-play ...

C-level executives, board of directors, senior management, and other stakeholders want to get an insight into their enterprise’s cybersecurity risk management program. Enterprises can no longer deal with threats with their own in-house IT teams and need expert advice to protect against increasingly sophisticated threats. Thus, outsourcing to third-...