Search results for: 'Channel Profitability Study'

The US eCommerce fraud prevention market is on a growth trajectory: eCommerce sales are expected to generate more than $700 billion in the United States by 2023. However, the online environment has emerged as the preferred channel for fraudulent transactions, given that card-not-present payments present various opportunities. By analyzing various d...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

05 Aug 2024  |  Global  |  Customer Research

Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024

Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption

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The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...

After a strong performance in 2024, the global video conferencing devices market entered a period of moderated growth in 2025. Unit shipments increased by 3.3%, while revenue grew 5.8%, supported by higher average selling prices. The slowdown reflects growing market maturity, ongoing macroeconomic uncertainty, and shifting enterprise technology pri...

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

06 Jul 2021  |  North America  |  Market Research

Global Decentralized Clinical Trial (DCT) Growth Opportunities

Strategic Partnering and M&A Activity in At-home Monitoring Solutions Gain Momentum

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Frost & Sullivan presents post–COVID-19 growth opportunities and strategic imperatives for the global decentralized clinical trials (DCT) market, covering the markets maturity, key participants, adoption drivers and restraints, and recent mergers and acquisitions. The report identifies initiatives by major global contract research organizations (CR...

The In-vitro Diagnostics (IVD) market in China shows strong growth potential in several segments. Market growth is set to be driven by the growing volume of tests, rather than the higher price of testing solutions in traditional segments and the popularization of advanced testing technology in emerging segments. In the context of the reform in publ...

10 Jan 2018  |  North America  |  Market Research

Automotive OEMs Global Manufacturing Facility Investment Strategies, 2010–2022

6 OEMs Target Nearly $275 Billion Investments Globally by 2022, Including 26% Share in North American Manufacturing Facilities

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Key Issues Addressed

The need to optimize manufacturing investments, better utilization of production facilities, and improving production plant performance are becoming paramount, as they enable manufacturers to start delivering high volumes of vehicles with a variety of models that are preferred in the market and they will also open the door to lucrative revenue stre...

This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...