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07 Apr 2021  |  Global  |  Market Research
Conquering the Budget Struggle for Contact Center Transformation
Winning Projects to Improve CX
Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...
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30 Apr 2021  |  North America  |  Market Research
Sentiment Analysis Tools are Redefining the Global Voice of the Customer (VoC) Market
Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience
Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with a substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the custome...
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01 Sep 2021  |  Global  |  Market Research
Global Video Analytics Growth Opportunities
Maturing Facial Recognition and Emotion Intelligence Capabilities Accelerate Future Growth Potential
Historical and real-time enterprise video is growing rapidly. While the data can create immense value for organizations, the large data volume makes it impossible for humans to process the data. A near-real-time analysis is necessary to make effective decisions and take actions, creating high dependence on enabling technologies, including video ana...
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04 Oct 2021  |  Global  |  Frost Radar
Frost Radar™: Digital Twins in the Global Water Industry, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Water utility networks are data-rich environments, but information silos can make it difficult for operators to ensure that energy- and cost-intensive assets are working cohesively and at peak performance. An operator may be able to identify a problem in isolation but not fully understand how it could affect an entire system; any delay in rectifica...
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22 Mar 2022  |  North America  |  Market Outlook
Global Off-highway Equipment Growth Outlook, 2022
Increased Equipment Utilization and Spend on Inventory Will Result in Adoption of Digital Services and Sustain Post-pandemic Rebound
This research service analyzes the current status and growth trends of the off-highway equipment industry, specifically for construction, mining, and agricultural equipment. It considers the ongoing effects of the COVID-19 pandemic and examines the top industry participants and their anticipated development and launch activities for 2022, notable p...
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19 Aug 2022  |  North America  |  Frost Radar
Frost Radar™: Healthcare Data Analytics, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Healthcare organizations must be able to manage, analyze, and interpret data in order to identify strategic, tactical, and operational insights for decision making. This allows providers and payers to provide the best ways of delivering high-quality care. There has been a slow but steady change in the healthcare industry at the very core of its bus...
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01 Nov 2022  |  South Asia, Middle East & North Africa  |  Market Research
Middle East Defense Artificial Intelligence Growth Opportunities and Use Cases—2022
Data Weaponization to Accelerate Military Operational Readiness
In future conflicts, it will be essential for warfighters to maintain a robust and data-driven operational decision-making process. Supporting this capability, artificial intelligence (AI) is critical to enabling action at the speed of the digital battlespace, which will be far faster than the human ability to process and act on data. Practically, ...
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12 Sep 2018  |  Europe  |  Market Research
Dynamic Competitors in the European Battery Energy Storage Market, 2018
Intelligent Software-based Energy Storage Solutions Providing Grid Ancillary Services Driving the Market
The European energy storage market is undergoing a stage of technological evolution, with digital transformation, electric vehicle (EV) penetration, and smart grid initiatives leading the charge. The European region is becoming a hotspot for energy storage driven by falling battery and photovoltaic (PV) costs, attractive subsidies, and increasing e...
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07 Feb 2019  |  North America  |  Market Research
Patient Monitoring Industry—Analysis of Investment and Trends, 2018
Transformation From Patient Monitoring to Disease Predictions Industry
In the era of data and information, the impact of digital technologies on the business world, combined with the generation of Big Data, is high. The emergence of the ability of end users to generate universal content has created digital business incubators and healthcare is no exception. Demographics and healthcare policies are shifting in ways tha...
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08 Jun 2023  |  Asia Pacific  |  Customer Research
Voice of Customer Survey—Japanese Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions
Warehouse Automation, Sustainability, and the Internet of Things (IoT) are the Key Areas that Hold Future Growth Potential
This report presents the findings of the survey conducted by Frost & Sullivan to understand fleet & asset tracking and shipment monitoring in Japan’s logistics service delivery market. The survey includes responses from decision-makers and key influencers in the fleet and logistics asset and shipment monitoring space associated with multinational a...
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