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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience
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Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with substantial opportunity to collect large amounts of customer data and enhance market intelligence.Voice of the customer (VoC) is the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data, businesses can enhance customer experience (CX), meet unmet needs in the marketplace, and differentiate themselves from their competitors. Companies can unlock VoC through technologies such as sentiment analysis, which uses natural language processing (NLP), machine learning (ML), text analysis, and computational linguistics to identify the opinion, intent, or emotion behind the natural language. Through the use of specific words, tone, and the context of the conversation, sentiment analysis engines can recognize emotions and sentiments in customer-business interactions.Sentiment analysis tools can identify 3 characteristics: topic–what is a comment addressing?; opinion–does the speaker hold a favorable or an unfavorable opinion?; and emotion–what are the customers’ emotions and sensitivities? (emotions can range from happiness, excitement, and contentment to anger, annoyance, and irritation).Sentiment analysis is redefining the VoC landscape, and it complements surveys and other traditional solicited feedback methods. The implementation of sentiment analysis brings several benefits to organizations, including the potential to increase RoI, revenue, and cost savings; the ability to increase customer retention; and the capability to offer an enhanced CX. In addition, VoC platforms can generate automated, complex, and actionable insights that will change the ways businesses operate. Advancements in AI and IoT and higher sentiment analysis adoption will guarantee a bright future for VoC tools.
Advancements in Digital Technologies for Solar and Wind Farm Inspection
GROWTH OPPORTUNITIES IN AI, ANALYTICS, AND CONVERSATIONAL INTELLIGENCE
High Competitive Intensity Observed in Thailand Data Center Colocation Services Market
TOP 50 EMERGING TECHNOLOGIES: 2021 EDITION - Interactive Deliverable Access
GROWTH OPPORTUNITIES IN AI- AND CLOUD-BASED SECURITY
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High Competitive Intensity Driving Malaysia’s Data Center Colocation Services Market
GROWTH OPPORTUNITIES IN AI, CONVERSATIONAL INTELLIGENCE, AND COMPUTER VISION
Global Email Security Market, Forecast to 2025
composite materials market
smart lighting market
smart grid market
diabetes devices market
residential energy storage market
functional beverage market
digital signage market
neurology devices market
3d printer market share
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