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Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

16 Apr 2020  |  Global  |  Market Research

Post-pandemic Growth Opportunity Analysis of the Marketing Automation Solutions Market

Assessing Growth Opportunities and Growth Pipelines in Light of the COVID-19 Pandemic

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Marketing automation solutions (MAS) constitute the following four functions: campaign management, sales enablement, lead management, and data and analytics. MAS differentiate from marketing process automation solutions, customer relationship management, digital asset management, and email marketing software. MAS serve the small- and medium-sized b...

21 Apr 2020  |  North America  |  Market Research

Impact Analysis of ADAS on the US Collision Repair Market, Forecast to 2030

ADAS Technology is Poised to Change the Course of the Market and Open Up Opportunities for Specialized Repair Services

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The collision repair market in the United States is at an interesting crossroad. After years of decline due to improving vehicle safety and smart legislation, crashes have been edging up after the recession. Many factors—distracted driving, growth in vehicles in operation (VIO) in a rebounding economy, and increasing congestion, among others—have b...

26 Jun 2020  |  Latin America  |  Market Research

Post-pandemic Growth Opportunity Analysis of the Meetings Market

Video Meetings Become a Business Necessity in the New Normal

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The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...

This study is an updated IoT Device forecast with 2019 as the base year. The forecast takes into account the impact that COVID-19 would have on the adoption and implementation of IoT devices in 2020. The study is a detailed forecast of the total number of IoT devices globally. The study is broken out by region: North America, Asia-Pacific, Europe, ...

21 Jul 2020  |  North America  |  Frost Radar

Frost Radar™: Global IoT in the Analytical Instrumentation Market, 2020

Benchmarking Future Growth Potential

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The Internet of Things (IoT) is now an important component of digital transformation across industries. With its core concepts revolving around real-time connectivity and advanced data analytics, IoT is poised to provide benefits, such as real-time asset and process monitoring, cloud connectivity, asset mobility, remote tracking and controlling, pr...

Container trade volume accounted for nearly 15% of global seaborne trade, with throughput estimated at 801 million TEUs in 2019. Mid-sized and smaller vessels serve as the backbone for most of the trade lanes due to their operational flexibility. The unprecedented global COVID-19 pandemic crisis has hammered the trade flow worldwide and allowed the...

The impact of pandemics on the global economy over the past 50 years provides limited guidance on expectations from the recovery period – mainly due to the globalization of world trade and the most severe restrictions on democratic freedoms in modern memory. While the medical community can look at previous pandemics to help model their countermeas...