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This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

Agentic AI now decides and acts inside live customer interactions, approving a refund, denying a claim, escalating a complaint, or promising a remedy the company must honor. The accountability and control architecture most enterprises rely on was built to review human work after the fact, and it cannot monitor a decision an AI agent makes in millis...

Although the advent of Infrastructure as a Service (IaaS) technology in Latin America lagged North America and some countries in Europe, the region has been quickly following and benefitting from the lessons learned from more mature cloud markets. In this report, we provide an overview of key market trends in the Latin America Infrastructure as a ...

The digital transformation has made further progression into the security market during Q2, from a digital policing, critical infrastructure and government perspectives . Frost & Sullivan provides a brief quarterly analysis on key news that have shaken up the digital security market. It also provides an overview on key developments, financial perf...

Favorable Government policies, Make in India initiative and rising costs in China are the key factors for rise in local manufacturing. EMS market is expected to grow at a CAGR of 38.1% till FY23 from the current market value of INR 56,000 Crore. Mobile phones, Telecom, and Consumer electronics and appliances were the sectors that contributed to E...

AI-enhanced formulation transforms how advanced materials are designed, optimized, and commercialized, shifting from empirical experimentation to predictive, data-driven discovery. By combining AI, ML, and materials informatics, formulators can simulate and optimize complex multi-component systems, accelerating performance tuning, improving sustain...

27 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Global Smart Water Meter Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...

This Frost Radar analyzes the industrial electric motors market. By definition, industrial electric motors are the electric motors used specifically for industrial applications such as power generation, oil and gas, transportation, water and wastewater, metals and mining, food and beverage, buildings, data centers, logistics, and others. Traction m...

Driven by behavioral, city-related, or technologies trends, shared mobility is set to generate several opportunities. Technology has changed the way people move from point A to point B, over the last decade. Transportation services have become more connected and shareable with the rise of platform apps. Over the next decade, this technology-led ...