Search results for: 'time'

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

Quantum technology, which allows the manipulation and sensing of individual atoms and sub-atomic particles to exploit their properties, will enable super-sensitive chemical sensors and biosensors with improved selectivity and response time, and imaging devices with vastly improved resolution, range, and ability to see through obscurants or around c...

The Indian logistics industry is in the midst of a transformation as manufacturers and shippers look for ways to cut costs by reducing supply chain waste and the dependence on manpower. Logistics often is a target for efficiency improvements: customers are demanding more personalized services with a focus on speed and cost. In the past 5 years, l...

The study offers an overview of the impact of COVID-19 on select medical devices. The deferral of elective procedures due to COVID-19-related measures has affected the cardiovascular medical device market. While some cardiovascular procedures are considered urgent, others have been rescheduled and deferred. Nearly 83.5% of all orthopedic procedures...

The omnipresent influence of plastics in modern lifestyle has led to the production of about 300 million tons of fossil fuel-based plastics annually, according to the UN. About half of the total plastics produced till date are thrown away after a single use, and about 60% of the waste ends up in landfills or accumulates in the environment. It is pr...

Intelligent Mobility Japan, 2020 is a virtual summit organized by Frost & Sullivan on November 24 and 25, 2020. This is a 2-day interactive conference, which hosted on a unique virtual platform to discuss and evaluate Growth Opportunities in new Mobility Business models covering Personal and Public Transport Systems. The conference presenters inc...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

12 May 2021  |  North America  |  Market Research

Impact of Covid on Transportation Network, Growth Opportunities

Visionary Perspective of Mobility Industry's Road to Recovery until 2025

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Growing population and congestion levels in cities across the globe ensured the growth of shared mobility segments, such as carsharing, peer-to-peer carsharing, e-hailing, ridesharing (carpooling), demand-responsive transit (DRT), and micromobility services, such as bikesharing. Greater focus on commuting flexibility through real-time trip planning...

27 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Global Smart Water Meter Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...