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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
A Measurement System to Spark Companies 2 Action (C2A)--Innovation that Fuels New Deal Flow and Growth Pipelines
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Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry.Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center resources. Contact centers use the resulting data to improve operational efficiency and performance, and agent and customer engagement, resulting in improved CX and employee experience. Inclusive to WFO are complementary functions under the umbrella of workforce engagement management (WEM) that focus on recruitment, onboarding, evaluating, training, coaching, and motivating the workforce. Contact center solution providers and customers have come to understand that employee engagement and customer engagement are interdependent and equal in importance. As such, WEM applications are a critical component in WFO strategies.WFO solutions allow agents to engage more efficiently with customers and supervisors to more effectively manage the contact center by automating processes that had been time-consuming, inflexible, and error-prone when performed manually. Examples include monitoring and analyzing calls, scheduling and forecasting, and finding and retrieving information from knowledge bases. The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.
Europe Customer Experience (CX) Outsourcing Market, Forecast to 2025
2021 Technology Convergence Scenarios
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027
GROWTH OPPORTUNITIES IN ARTIFICIAL INTELLIGENCE, SUPERCOMPUTERS, AND QUANTUM COMPUTING
Latin America in the Post-pandemic World
North American Mobile Trackers, Q2 2021
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
COVID-19 Pandemic Accelerates Managed Cloud Services Adoption
GROWTH OPPORTUNITIES IN CLOUD-, AUTHENTICATION-, AND AI-BASED SECURITY INNOVATIONS
cloud security market
mobile biometrics market
residential solar market
artificial lift market
smart meter market
solar panel market
flexible electronics market
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