Search results for: 'back plan generation'

Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

US President Donald Trump imposed a 25% tariff on imports of passenger vehicles, light trucks, and certain automotive parts (engines, transmissions, powertrain parts, and electrical components, among them) on March 26, 2025. He also announced a more comprehensive set of “reciprocal tariffs,” starting at 10% on almost all goods from most countries.S...

This study focuses on the 292 commercial communications satellites in current operation that have transponders in C-Band, Ku-Band, and Ka-Band. Satellite operators have announced plans to launch more than 90 new satellites over the next five years.  Because the majority of new satellite launches will be to replace retiring satellites, the number o...

This research service focuses on the U.S. Department of Defense (DoD) command and control, communications, computers, intelligence, and surveillance and reconnaissance (C4ISR) budget spending. Included in this service are research, development, testing, and evaluation (RDT&E), procurement, operations and maintenance (O&M), and services. Contract ac...

Maritime operations have historically been one of the most important types of operation in the Asia Pacific region and this is unlikely to change in the next decade. It is reasonable to assume a majority of military planning, training, and operations undertaken by the military forces in the region would involve a sizeable amount of maritime element...

This study encompasses a look at the industry challenges, market and technolgoical trends, drivers and restraints, and issues relating to two major application segments for the U.S. architectural coatings market: exterior coatings and interior coatings. It provides forecasts for the 2000-2005 period for the overall market as well as for these two ...

The world LED market has experienced a surge in the recent past. What started as a luxurious niche segment in the market for architectural and ambient lighting has today established itself as the technology of the future for all applications. Yet the penetration of LED in the total lighting market remains low. Consumer demand remains strong only in...