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The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...

SASE has gained prominence, but its actual adoption from a single vendor remains low globally. SASE is a very intrusive concept and has caused prudence and cautiousness among global businesses. Confusion and misconception about SASE remain high among businesses, as many still perceive it as a cloud-delivered security solution, not a total network s...

17 Feb 2021  |  Global  |  Market Research

Accelerating Advanced Driver-assistance Systems (ADAS) Development Drives Growth in the Global Hardware-in-the-loop Testing Market

Future Growth Potential Enhanced by Growth Opportunities in Electric Vehicles and Aerospace and Defense Technologies

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The development of vehicles with enhanced ADAS capabilities is an important driver for the hardware-in-the-loop (HIL) testing market. This is driven by the requirement for a solution that can cost-efficiently validate the number of electronic control units ECUs incorporated into these vehicles in a short timeframe. The demand for innovative HIL tes...

29 Apr 2019  |  Global  |  Market Outlook

Global Homes and Buildings (H&B) Industry Outlook, 2019

Artificial Intelligence (AI), Voice Command Control, and IoT-enabled Lighting to Drive the Industry Forward

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Key Issues Addressed

The homes and buildings (H&B) industry continues to evolve, driven by transformational technologies such as artificial intelligence (AI), machine learning, Internet of Things (IoT), data analytics, and the cloud. These technologies are significantly impacting smart homes, LED lighting, building automation, and building energy management markets. Ev...

This analyst insight examines the market forces driving AI adoption in CX management and explains why governance must evolve alongside automation. It outlines the operational and compliance risks of poorly governed AI, identifies the core pillars of effective governance, and provides a practical roadmap for organizations seeking to deploy AI respon...

The study analyzes game-changing technologies transforming cardiovascular care across diagnosis, image-guided intervention, functional assessment, clinical workflow, and longitudinal patient monitoring. The analysis covers five segments: diagnostic imaging and AI-enabled cardiac assessment; interventional and image-guided therapy; physiology and f...

18 Sep 2020  |  Global  |  Market Research

Value-added Services Backed by Industry 4.0 to Propel the Global Oil & Gas Refinery MRO Services Market, 2020–2024

Leveraging Cloud, Big Data and Analytics will Improve Accessibility for Customers and Enable MRO Service Providers to Generate New Revenue Streams

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Maintenance, repair and overhaul (MRO) services catering to the oil & gas refinery market will be adversely impacted by the Coronavirus 2019 (COVID-19) induced economics slump, alongside the oversupply of oil and lack of storage capacities 2016 to 2024 (the study period of this research). This market is currently (2019) valued at $15.40 billion and...

Connected vehicles is one of the most technologically advanced domains in the automotive industry with far-reaching impacts. Connected vehicles, with all its facets, has been a hot topic in recent years and is expected to continue to evolve in 2024 spreading its relevance outside of the vehicle to bring a connected lifestyle to vehicle users. This ...

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...