Search results for: 'transform 2025'

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

Data is the most valuable asset for enterprises. It drives decision-making, productivity, and customer experience, but this makes it a prime target for attackers. For a long time, encryption, tokenization, masking, and DLP have helped enterprises to protect data while newer approaches, such as DSPM, enhance visibility across cloud and SaaS workload...

The discovery of new drug targets for diseases with unmet medical needs has long been hindered by the complexity of processing and interpreting massive volumes of biological data. The increasing volume and veracity of clinical and research data compels the use of enabling tools and technologies, such as cloud computing, AI, machine learning, natura...

Enterprise imaging is no longer a technology upgrade. It is becoming the operating model for imaging across the provider organization, and the next investment cycle will decide which vendors lead it. This study gives vendors, ecosystem partners, and provider leaders a 360-degree view of that shift, and it is built on primary interviews with the peo...

The automotive industry, already reeling under a challenging 2019, has been dealt a further blow by Coronavirus (COVID-19) , since the demand for durable goods such as new passenger cars, light commercial vehicles (LCVs), and allied mobility activities will halt for the time being and later due to a change in purchasing priority. Amidst this socio-...

In the era of data and information, the impact of digital technologies on the business world, combined with the generation of Big Data, is high. The emergence of the ability of end users to generate universal content has created digital business incubators and healthcare is no exception. Demographics and healthcare policies are shifting in ways tha...

This report examines the key transformations shaping Europe’s circular economy for used electrical and electronic equipment (EEE) and assesses the growth opportunities emerging from these shifts. It analyzes how evolving legal and regulatory frameworks, data security expectations, global supply chain uncertainties, and ongoing digitalization and au...

Via Transportation, Inc. (Via) is a leading business-to-business (B2B) transit software and tech-enabled operations company. The company’s platform serves five segments of the global demand-response transit (DRT) market: microtransit, paratransit, school transport, corporate/campus transport, and non-emergency medical transportation (NEMT). This Fr...

Mega Trends 2040 renders a futuristic and comprehensive analysis of the transformative, global forces that define the future world, with their far-reaching impact on businesses, economics, cultures, and personal lives. As we look to 2040, we see 23 transformational themes emerging from our universe of 5 Mega Trends which will help the forward think...