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30 Dec 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...
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31 Oct 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Healthcare Vertical
Digital Communications and Collaboration Tools Will Underpin Care Delivery
Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.These challenges are not isolated—they interact and inten...
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18 Oct 2024  |  Global  |  Customer Research
Growth Opportunities in the Microsoft Teams Phone Ecosystem
Service Provider Best Practices in the Evolving Business Communications Value Chain
Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...
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28 Aug 2015  |  Global  |  Market Research
Middle East and North Africa Investment Tracker
A Quarterly Snapshot of Investment Activity in Middle East and North Africa April-June 2015
The MENA investment tracker provides a quarterly snapshot of the investment activity in Middle East and North African region. It analyses investment activity on a quarter-on-quarter basis in terms of the number and value of projects. The data is segmented by different industries, regions, stages of implementation, types of ownership, and types of p...
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11 Oct 2010  |  Asia Pacific  |  Market Research
Strategic Analysis of Contract Research and Manufacturing Services Market in India
Over the past 2 years the global pharmaceutical industry has been shifting its focus towards the emerging market such as India. The CRAMS segment in India is expected to be one of the biggest beneficiaries of this wave. This study presents a comprehensive study of the Indian contract research and manufacturing services market from drug discovery t...
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16 Feb 2017  |  Asia Pacific  |  Market Research
Assessment of the Asia-Pacific Contact Center Market
Upswing in the Domestic Markets Propels Future Growth
This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents ...
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30 Dec 2010  |  Latin America  |  Market Research
Cloud Computing End-user Analysis - Brazil
Most of the major factors driving adoption of the Cloud Computing concept by companies in Brazil are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...
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11 Aug 2010  |  Latin America  |  Market Research
Cloud Computing End-user Analysis - Colombia
Most of the major factors driving adoption of the Cloud Computing concept by companies in Colombia are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other econom...
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30 Dec 2010  |  North America  |  Market Research
Cloud Computing End-user Analysis - Mexico
Most of the major factors driving adoption of the Cloud Computing concept by companies in Mexico are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...
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10 Mar 2014  |  Global  |  Market Research
Test and Measurement in the Global Electronics Manufacturing Services Market
Product Complexity and Quality Assurance to Drive Test Opportunities
This study analyzes growth opportunities and current trends in test and measurement for electronics manufacturing services (EMS) providers. Increasing complexity of electronic assembly and miniaturization of components have bolstered demand for testing services. Original equipment manufacturers are increasing reliance on EMS partners for product qu...
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Special Price $3,712.50 save 25 %