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18 Dec 2019  |  North America  |  Customer Research
Connected Home of the Future—Voice of Customer
Focus on Smart Energy Management, Unmet Needs, and Opportunities
Consumers play a key role in driving various trends in the connected home energy industry. Their perceptions determine the success or failure of various initiatives and innovations in the market. This survey was designed to capture valuable insights regarding energy aspects and adoption trends associated with connected home solutions. The study off...
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23 Dec 2019  |  North America  |  Market Research
Mobile Worker Applications Survey—Customer Preferences and Plans, U.S. and Europe, 2019
Strong Mobile Worker Apps Market Offers Opportunities to Both Enhance Productivity and Increase Customer Satisfaction
This study reports the findings of a major Frost & Sullivan survey conducted during 2019. The survey was conducted in the U.S. and Europe (England, Germany, France) and had the following objectives: o Measure the current use of--and future decision-making behavior toward--mobile worker applications and devices o Uncover preferences and plans reg...
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10 Feb 2020  |  North America  |  Market Research
United States Pay TV Subscriber Churn Analysis, Forecast to 2024
Intensely Competitive Environment and a Proliferation of OTT Alternatives Leading to Subscriber Losses
This study is part of the Frost & Sullivan Digital Media research, with a base year of 2018 and a focus on pay TV market dynamics in the United States. Pay television is a video viewing service where content from multiple broadcasters, production houses and TV channels are transmitted through cable, satellite and/or ADSL/VDSL/fiber. Consumers pay a...
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29 Jan 2020  |  Europe  |  Market Research
Growth Projections for European Facility Management Market, Forecasts to 2025
Growth Opportunities are Driven by Service Integration, User Experience, Business Productivity, Technical Services, and Internationalisation
The European facility management (FM) market is worth almost a quarter of a trillion dollars today. Although overall market growth is fairly flat, it will provide exciting opportunities in specific geographies, segments, and delivery models in the period to 2025. In spite of the significant revenue opportunity for outsourced FM, services are comm...
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27 Jan 2023  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
A Benchmarking System to Spark Companies to Action–Innovation that Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...
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16 Oct 2024  |  Global  |  Market Research
Customer Experience Management in North America, Forecast to 2029
The Market is Ripe for Disruption due to Gen AI
Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised for disruption due to the emergence o...
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19 Dec 2025  |  Global  |  Customer Research
Navigating Customer Experience Trends in Healthcare, 2025 to 2027
A Customer Perspective
Healthcare is at a crossroads. Rising costs, workforce shortages, clinician burnout, and growing patient expectations are converging to create unprecedented challenges—and opportunities. This report, Navigating Customer Experience Trends in Healthcare, is your roadmap to understanding how contact centers and CX strategies are evolving to meet these...
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01 Mar 2022  |  North America  |  Tracker
North America Consumer Communication Services (CCS) Tracker, Q3 2021
Subscriber, Revenue, Net Add (Loss), Projection, and Market Share Tracker for Broadband, Video, Voice, and Wireless Services
The consumer communication services tracker for 2021 Q3 provides detailed information for several companies in the consumer communication services market for the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share for the wireless, vid...
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04 May 2022  |  North America  |  Tracker
North American Consumer Communication Services Tracker—Fourth Quarter 2021 (4Q21)
Subscriber, Revenue, Net Add (loss), Projection, and Market Share Tracker for Broadband, Video, Voice, and Wireless Services
The consumer communication services tracker for 2021 Q4 provides detailed information for several companies in the consumer communication services market for the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share for the wireless, vid...
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06 Jul 2023  |  North America  |  Tracker
North American Consumer Communication Services Tracker—First Quarter 2023 (1Q23)
Subscriber, Revenue, Net Add (loss), Projection, and Market Share Tracker for Broadband, Video, Voice, and Wireless Services
The consumer communication services tracker for the first quarter of 2023 provides detailed information for several companies in the consumer communication services space in the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share for t...
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Special Price $1,125.00 save 25 %