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The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

21 Oct 2022  |  North America  |  Market Research

Automation and Artificial Intelligence Propel North American Mobile Field Service Management (FSM) Market

Predictive Service, Mobile Access, Powerful Networks Drive Growth Opportunities

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Key Issues Addressed

Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff. For the purposes of this 2022 study, mobile field service management (FSM) applications are defin...

The global commercial airline revenue management market is mature, registering about $773.9 million in 2021. Frost & Sullivan expects the market to reach $1.0 billion in 2032, moving at a compound annual growth rate (CAGR) of 2.6%. As airlines are adopting digitalization across all operational areas, vendors are upgrading their revenue manageme...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...

The global network performance monitoring (NPM) and application performance management (APM) solutions market is well established and is witnessing a period of dynamic growth, with the tools increasing their focus on user experience while maintaining an optimal performance level for the network and application infrastructure. It includes various ta...

The commercial vehicle industry faces common challenges, such as rising fixed costs, difficulty in ensuring immediate truck availability, prolonged delivery time, high operating costs, high fuel spend, increased repair cost, and sub-optimal asset utilisation. Telematics has been the go-to solution for industry participants in addressing these chall...

Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...

The study discusses the scope of Research & Development in Autonomous, Connectivity, and Electrification (ACE) technologies that can be leveraged to transform the business for automotive manufacturers. As the automotive industry is facing narrowing margins, the need to look to other revenue streams and also keep the customer committed to the brand ...