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This research service covers market trends, technology trends and market share for the worldwide agent performance optimization software market. The report covers two segments: workforce management and quality monitoring.

The United States spends more than $3 trillion—nearly 18% of GDP—on healthcare, a massive sector. Healthcare value chain participants face dynamic environments that several trends impact, including the rise in the aging population (16.9% in 2020); chronic disease burden; regulatory challenges; integration across the care continuum; migration to val...

Organizations worldwide continue to accelerate their cloud migration, driven by the surge of AI-native applications and services that on-premises systems are not designed for. Multicloud and hybrid cloud strategies are becoming the norm in their digital transformation journey. This has exposed new security challenges, such as inconsistencies in con...

Because of digitalization initiatives, the bring-your-own-device trend, and the sheer number of internet of things-enabled devices, banking and financial services organizations have found themselves connected to a vast digital ecosystem vulnerable to many threats. In this fast-changing cybersecurity landscape, organizations are ready to make signif...

27 Dec 2017  |  Latin America  |  Market Research

Data Center Services Market in Latin America, Forecast to 2022

Data Center Market Continues Strongly to Support the Digital Transformation Demand

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The data center market remains warm due to the migration of on-premises infrastructure to service providers to ensure business continuity, lower operational costs, and increase physical and logical security. Despite the positive scenario, telecom operators still find it difficult to compete with the large data center and cloud service providers. Op...

29 Apr 2019  |  Global  |  Market Outlook

Global Homes and Buildings (H&B) Industry Outlook, 2019

Artificial Intelligence (AI), Voice Command Control, and IoT-enabled Lighting to Drive the Industry Forward

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The homes and buildings (H&B) industry continues to evolve, driven by transformational technologies such as artificial intelligence (AI), machine learning, Internet of Things (IoT), data analytics, and the cloud. These technologies are significantly impacting smart homes, LED lighting, building automation, and building energy management markets. Ev...

30 May 2022  |  Global  |  Market Research

Global Endpoint Security Growth Opportunities

Response to COVID-19 Accelerates Cloud Migration and Increasing Threats Drive Growth

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Endpoint security includes host-based software products that secure computing devices such as laptops, desktops, tablets, servers, and smartphones from malware, cyberattacks, unwanted applications, and physical loss or theft. Internet of Things (IoT) devices also are endpoints that must be secured. Endpoint security includes both endpoint prote...

21 Dec 2022  |  Global  |  Market Research

Growth Opportunity Analysis of Security in Oil & Gas, 2022–2030

Future Growth Potential of Security Investments in O&G Infrastructure due to Increasing Threats

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The security of oil and gas (O&G) infrastructures is a priority for the global energy industry. Rising demand for O&G and new facility constructions have boosted the security market growth, as any operational disruption of a major facility can adversely affect the global economy. The O&G industry is most vulnerable to terrorist attacks due to its s...

Environmental risks are expanding the role of security technologies beyond traditional asset and perimeter protection. Climate-related disasters, pollution, environmental crime, biodiversity loss, infrastructure disruption, and growing sustainability requirements are increasing the demand for technologies that provide real-time visibility, incident...