Voice of Customer: Global Banking and Financial Services Security Trends

Because of digitalization initiatives, the bring-your-own-device trend, and the sheer number of internet of things-enabled devices, banking and financial services organizations have found themselves connected to a vast digital ecosystem vulnerable to many threats. In this fast-changing cybersecurity landscape, organizations are ready to make significant investments to protect their facilities, operations, and customers’ banking movements from harm.

Frost & Sullivan conducted a Voice of Customer survey of a total of 2,448 cybersecurity decision makers and influencers in organizations with at least 250 employees in 2023 to understand their cybersecurity operations, organizational management, technology investment, threat awareness, and other factors influencing decisions for new cybersecurity investments. The respondents were from seven countries (Australia, Brazil, France, Germany, Japan, the United Kingdom, and the United States) chosen as a representation of global trends. Specifically for the banking, financial services, and insurance sector, the focus of this analysis, 681 respondents—primarily director-level or above and part of information technology or cybersecurity teams—provided insights and opinions on topics including cybersecurity budgets, program priorities, common tools and technologies, and persistent challenges.