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This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

29 Jan 2020  |  North America  |  Customer Research

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

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This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...

This Frost & Sullivan research service presents an analysis of the global molecular imaging (MI) procedures market and an overview of the development of novel radiopharmaceuticals. It offers an in-depth analysis of current trends and a forecast for PET/CT and SPECT/CT procedures. The study also outlines healthcare infrastructure and MI procedure vo...

The driving force behind growth in the standby generators market is the increasing energy demand, which brings investments in all industry segments, advancements in technology, and enhances margins. This market insight evaluates current issues along with revenue forecasts and key regional trends that are expected to impact North American Electricit...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised for disruption due to the emergence o...

15 Jun 2022  |  Global  |  Market Research

Global Industrial Coatings Growth Opportunities

New Product Development will be Directed Toward the Development of Formulations with a Superior Cost-performance Index

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This Frost & Sullivan study presents an assessment of the current status and the future prospects of the global industrial coatings market. It takes into account the volumes and the revenue generated from industrial coatings, including metal can coatings, coil coatings, agricultural and construction equipment (ACME), and general industrial (GI) coa...

19 Dec 2024  |  Global  |  Market Research

Global Semiconductor Devices Market Outlook, 2024-2025

Moving AI Hardware Beyond Data Centers to Edge Devices is Driving Transformative Growth as Sustainability and CASE Trends Curb Declines in Industrial and Automotive Markets

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The global semiconductor devices industry registered a 6.9% decline in 2023 after a 3.5% slowdown in growth in 2022. Growth in 2023 was attributed to the industrial and automotive markets capitalizing on the EV, CASE, and digital transformation efforts. Growth in 2024 (and beyond) will be driven by the technology convergence of connectivity and AI/...

This study assesses the overall two-wheeler (2W) market in the United Kingdom, comprising both internal combustion engine (ICE) and electric motorcycles. The objective of this study is to look at factors that are transforming the 2W space and how the UK market is positioning itself to transition toward electric solutions. The study moves from a ...