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Frost & Sullivan’s global team of analysts and consultants continuously researches a wide range of industries across the globe. Primary and secondary analyses span the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively add...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

Cardiovascular diseases (CVDs) remain the leading cause of global morbidity and mortality, with reported cases having doubled since 1990. Today, CVDs account for 1 in 3 deaths worldwide, representing 32% of total global mortality, with heart attacks and ischemic strokes responsible for approximately 85% of these outcomes. The rising burden is stron...

This outlook presents current electric vehicle (EV) market trends and gives an overview of the 2015 landscape. The research covers trends across Europe, North America, China, and select countries in Asia-Pacific. Additional content focuses on EV sales for 2014 by region and segment, and similarly estimates the market for 2015. It also offers a brie...

The global healthcare industry is undergoing a transformation from being provider-centric to being more patient-centric by focusing more on the outcomes and value of care delivered. This Research Service (RS) extensively evaluates a business case for technologies that enable better hospital design and strategic business models for healthcare enterp...

Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficient manner. However, lockdowns and other physical restrictions have established the cha...

Historically, the focus of network access control (NAC) has been Authentication, Authorization, and Accounting (AAA). At its core, NAC enables mobility and dynamic security. However, the enterprise network no longer sits within four secure walls. It extends to wherever employees and data travel. Mobility, digitization, and the IoT are changing the ...

18 Dec 2020  |  Global  |  Market Research

Digital Transformation to Drive Growth in the Global Airport Information Technology, 2025

Airports Need to Embrace Digital Transformation to Enhance Passenger Experience and Improve Cost Efficiencies

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Airports need to embrace digital transformation to enhance the passenger experience and improve cost efficiencies. This research service will focus on the global airport information technology market across the various Tiers of airports (5 Tiers in total) and across 6 key regions, Africa, Asia-Pacific, Europe, the Middle East, Latin America, and No...