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15 Dec 2021  |  Global  |  Customer Research
The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations
Highlights from the 2021 Frost & Sullivan Global Cloud Survey
The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...
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20 Apr 2022  |  North America  |  Customer Research
US Cybersecurity Responsibility, Spending, and Posture
A Survey of Enterprise End Users Who Influence Cybersecurity Budgets
The COVID-19 pandemic accelerated the remote working trend by at least 20 years in most parts of the United States. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred within weeks or months. In the process, security issues were initially pushed aside or ignored al...
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20 Apr 2022  |  Europe  |  Customer Research
European Cybersecurity Responsibility, Spending, and Posture
A Survey of Enterprise End Users Who Influence Cybersecurity Budgets
The COVID-19 pandemic accelerated the remote working trend by at least 20 years across Europe. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred in weeks or months. In the process, security issues were initially pushed aside or ignored altogether in the rush to e...
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17 Nov 2023  |  Global  |  Customer Research
Voice of Customer: Global Healthcare Cybersecurity Trends
A Survey of Enterprise Decision-Makers Who Influence Cybersecurity Budgets in the Healthcare Industry
Typically, healthcare sector organizations have managed to keep themselves isolated from cybersecurity threats by air-gapping their internal systems. As the result of continual digitalization initiatives and the rapid adoption of bring-your-own-device and Internet of Things-enabled devices, however, the healthcare sector has found itself connected ...
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19 Nov 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Energy Industry 2024 to 2025
Customer Perspectives
The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...
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28 Mar 2025  |  Global  |  Technology Research
Growth Opportunities in Artificial Intelligence, Generative AI, No-Code Development, Cloud, Robotics, AR, VR, Data Science and Quantum AI
Innovations in Artificial Intelligence, Generative AI, No-Code Development, Kubernetes, Cloud, Robotics, Augmented Reality, Virtual Reality, and Data Science
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing, focusing on enterprise solutions driving digital transformation across industries. It highlights a various type of AI-enabled solutions with real-time monitoring and automation, conversational platforms,...
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10 Oct 2025  |  North America  |  Frost Radar
Frost Radar™: Customer Experience Platforms in North America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...
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21 Sep 2016  |  North America  |  Customer Research
Navigating an Era of Digital Transformation in Finance, Insurance and Banking
A Customer Perspective
The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...
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06 Apr 2017  |  North America  |  Market Research
Growth Opportunities in the US Telehealth Market, Forecast to 2021
Healthcare Specialties such as Telebehavioral Health, Teledermatology, and Medical-grade Activity Tracking Expected to Add Value for both Patients and Physicians
Telehealth services and systems have made the most progress in remote management of post-acute care patients or among patients with chronic conditions, many of whom have one or more co-morbidity. This progress is visible across 4 major segments: remote patient monitoring (RPM), virtual telehealth visits, mobile health (mHealth), and personal emerge...
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13 Feb 2019  |  Global  |  Market Research
Global Trends in Electricity Distribution Network Intelligence, 2019
Addressing the Case for Effective Intelligence through One Integrated Value Proposition is Essential to Tackle Future Electricity Network Demand
The 2020s will see last-mile electricity infrastructure undergo some much-needed advancement,which will enhance the overall electricity system. It will become a smarter and a more responsive system, one in which a car could power a home or batteries could power an entire football stadium on match day. The possibilities will increase based on how co...
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