Search results for: 'coupling 2024'

Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

Connected vehicles are revolutionizing the automotive industry, evolving from transportation modes to smart, digital hubs that seamlessly integrate with users' lifestyles. In 2025, industry adoption of vehicle-to-everything (V2X) communication, AI-driven personalization, service-based monetization models, and software-defined Vehicles (SDVs) is exp...

The race to provide 5G in some areas of the world has driven growth rates for 5G network infrastructure to rise above historical averages. However, 2024 saw slowing growth as 5G coverage in these countries and regions became more ubiquitous. This does not mean investment in 5G networks is done; there is still much work to be done in all areas of 5G...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

In today’s dynamic global landscape, shaped by decarbonization, urbanization, and digital transformation, Frost & Sullivan underscores the critical need for companies in the homes and buildings sector to redefine their core mission. Rising awareness among stakeholders, such as consumers, employees, suppliers, and policymakers, emphasizes the pivota...

Brazil remains the most important data center colocation market in Latin America, but hyperscalers are making massive investments in the region as they expand their cloud regions into Chile, Colombia, and Mexico. Data center colocation service providers are aligning their data center designs and services to build value propositions centered on envi...

This study charts how digital health ecosystems are likely to form and scale through 2040 and what that implies for providers, payers, technology vendors, and retail/community partners. We define a digital health ecosystem as an interoperable platform that coordinates people, data, and decisions across home, retail, and hospital settings—secured by...

As video technologies penetrate meeting spaces, customer requirements have become more diverse, which creates challenges and opportunities for video device vendors. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly evolve their offerings and strategies to maintain ...

The global medium- and heavy-duty commercial vehicle aftermarket is undergoing a structural transition. In 2025, global sales of new medium- and heavy-duty trucks declined by approximately 4.1% compared to 2024, driven by lower new-vehicle sales. This growth trend is expected to persist throughout the first half of 2026.Despite weaker new truck sal...