Search results for: 'long term impacts of evolving cloud'

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

22 Jan 2016  |  Europe  |  Market Research

New Growth Opportunities in European HEMS and BEMS Market, 2016

Consumer Concerns Over Energy Consumption, Adoption of ICT Solutions and Compliance With EU Directives to Drive Double-digit Growth

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The Home Energy Management Systems (HEMS) and Building Energy Management Systems (BEMS) market in Europe is poised for a period of strong growth. Demand will be spurred by the trend of customers taking increasing control over their energy consumption patterns to reduce costs, increase energy efficiency, and reduce the environmental impact. The mark...

This research study provides an understanding of the healthcare information systems (HIS) within the context of the European market. HIS can be broadly segmented into clinical and non-clinical segments as well as into software and services segments, based on vendor product and service offerings. The scope for Europe includes the United Kingdom, Ger...

This study provides an analysis of the European power steering market. Power steering has been widely adopted in the passenger vehicle industry in Europe as it enables fuel efficiency, ensures easy integration with other vehicle systems, improves steering performance, and provides enhanced assistance for advanced driver-assistance systems (ADAS) an...

The aim of this research service is to provide a strategic overview of the global luxury vehicle market. Luxury automotive OEMs must evolve and adapt to emerging Mega Trends of urbanization, demographic and social preference changes, and technology and electric mobility. The study introduces new market segments that have developed to meet changing ...

05 Dec 2018  |  Europe  |  Market Research

Strategic Overview of the Automotive Aftermarket in Poland, Forecast to 2024

High Concentration of 10+ Year Old Vehicles Offers Significant Revenue Potential for Independent Aftermarket Participants

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This study covers the Class 1-3 vehicles aftermarket in terms of volume (in million units) and value (€ million) across Poland. The base year for analysis is 2017 and the forecast period is 2018 to 2024. This research covers the growth prospects for the Polish automotive aftermarket. It includes analyses of vehicles in operation, new and used vehic...

The Netherlands’ economic growth is primarily driven by the increasing private consumption and the improving transport infrastructure. The country's geographical location favors trade with countries in Northern Europe and helps attract foreign investors. A key long-term factor that will contribute to the enrichment of the Dutch economy is the const...

Slovakia sits at the heart of the European energy network, with connections to Poland, Ukraine, Hungary and the Czech Republic. Slovakia generates 71.4% of its electricity from nuclear and hydropower. With the new nuclear units under construction, export potential is likely to exist, but this is expected in the long-term. Slovakia’s hydropower cap...