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28 Jul 2022  |  Global  |  Frost Radar
Frost Radar™: Elevators and Escalators, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The COVID-19 pandemic has rapidly changed the way buildings, including their elevators and escalators, function. This industry in the recent past has transformed quickly and drastically because of supply chain disruptions, logistical challenges, and increased digitalization. This has led to changes in the way elevators and escalators are designed, ...
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20 Oct 2022  |  Global  |  Megatrends
Growth Opportunities Driven by Hyperlocal Supply Chain Shifts
Growing Consumer Expectations for Shorter Delivery Timelines Leading to Decentralized Hyperlocal Business Models for Better Customer Experience
A fundamental shift in consumer behavior has urged retail businesses to establish an omnichannel presence and rethink strategies. Growing inclination toward retail digitization and ultrafast order delivery drives the hyperlocal business model. About 68% of online shoppers prefer buying from platforms that offer fast shipping. In such a highly compe...
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28 Oct 2022  |  North America  |  Frost Radar
Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is ex...
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01 Nov 2022  |  North America  |  Market Research
Business Carrier Ethernet Services Update—United States: 2022
Slowing Revenue Growth Rates Attributed to Pricing Compression and Market Maturity
In this report, Frost & Sullivan focuses on leading service providers of comprehensive business carrier Ethernet services in the US market. This market continues to experience negative Ethernet revenue growth rates primarily due to price compression and market maturity. The report delivers market forecasts for business carrier Ethernet services fro...
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11 Nov 2022  |  Global  |  Frost Radar
Frost Radar™: Global Threat Intelligence Platforms Market, 2022
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As the threat landscape continues to evolve, with cyber threats becoming more sophisticated and complex in nature, it is imperative that organizations shift to a proactive cybersecurity approach. Threat Intelligence Platforms (TIP) provide the necessary information to achieve that. TIP vendors produce the required software to operationalize thre...
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06 Apr 2023  |  Asia Pacific  |  Frost Radar
Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...
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03 May 2023  |  Global  |  Frost Radar
Frost Radar™: Biometric Verification Solutions, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
As the global biometrics industry enters a new phase technological development, vendors must be able to demonstrate the types of tasks that their solutions can help businesses accomplish through the use of biometric scans. For solutions that fall under the biometric verification category, the aim is to make the task of verifying a user's identity s...
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21 Dec 2023  |  Global  |  Market Research
Benchmarking the Sustainability Practices of 9 Global Automotive OEMs
Identifying Visionary Perspectives across the Sustainable Sourcing, Manufacturing, Design, Materials, and End-of-life Extension Stages of the Value Chain
This study evaluates sustainable practices across the value chain of nine automotive original equipment manufacturers (OEMs), shedding light on their commitment to environmental stewardship. The report illustrates how each OEM strategically incorporates sustainability principles into key value chain stages, namely sourcing, manufacturing, design, m...
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28 Apr 2026  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives Driving Transformation in AI Implementation and Managed Services
AI Implementation and Managed Services, Global, 2026
As artificial intelligence moves from experimentation into the operational core of the enterprise, the demands placed on implementation and managed service providers are changing fundamentally. Early AI success was defined by proof points: models deployed, pilots completed, productivity gains demonstrated. Today, success is defined by durability: t...
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20 Mar 2020  |  North America  |  Frost Radar
Frost Radar in the North American Contact Center Workforce Optimization Market
A Measurement System to Spark Companies 2 Action (C2A)--Innovation that Fuels New Deal Flow and Growth Pipelines
Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...
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