Search results for: 'score pfa0'

Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

29 Jun 2021  |  North America  |  Frost Radar

Frost Radar™: Digital Operating Rooms, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Hospitals are under extreme pressure to reduce costs and become more profitable. Operating rooms (ORs) drive approximately 60% of revenue in the average hospital. The most critical issues entail finding new methods to reduce human error and improve the efficiency and quality of surgical care. Technology is now available to help hospitals reduce sur...

27 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Global Smart Water Meter Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...

06 Sep 2021  |  Global  |  Frost Radar

Frost Radar™: Global Airport Digitalization Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels Growth Pipelines

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The airport digitalization market is fragmented, with numerous start-ups and conglomerates offering IT solutions. Leading companies have distinguished their products and services by developing next-generation technological capabilities, bundling and upselling solutions, and creating cross-industry synergies. The competitive environment, however, is...

04 Oct 2021  |  Global  |  Frost Radar

Frost Radar™: Digital Twins in the Global Water Industry, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Water utility networks are data-rich environments, but information silos can make it difficult for operators to ensure that energy- and cost-intensive assets are working cohesively and at peak performance. An operator may be able to identify a problem in isolation but not fully understand how it could affect an entire system; any delay in rectifica...

04 Jul 2022  |  Latin America  |  Frost Radar

Frost Radar™: Infrastructure and Platform as a Service—Latin America, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The public cloud services market transcends the limitations of geography. Anyone with an internet connection can access software and data placed in the public cloud. In this sense, the public cloud levels the commercial playing field, enabling businesses of every size, industry, and region to compete in the global economy. Participants in the L...

19 Aug 2022  |  North America  |  Frost Radar

Frost Radar™: Healthcare Data Analytics, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Healthcare organizations must be able to manage, analyze, and interpret data in order to identify strategic, tactical, and operational insights for decision making. This allows providers and payers to provide the best ways of delivering high-quality care. There has been a slow but steady change in the healthcare industry at the very core of its bus...

2020 was a year of unprecedented growth for the mobile gaming realm as the COVID-19 pandemic took hold. The gaming industry continues to experience unstoppable growth as more people enjoy advanced technologies and a wider variety of titles. Consumers are spending more and more time and money on mobile gaming, which saw the biggest gains of all ...