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Regulatory initiatives, increased consumer awareness of environmental issues, and rapid advances in material innovation are key drivers of the tremendous progress in the global bioplastics market. As governments strengthen sustainability mandates and industries pivot toward low-carbon alternatives, bioplastics are emerging as a viable solution to r...

This Frost & Sullivan study presents an assessment of the global multilayer barrier packaging market in 2021 and its future growth prospects. It discusses the different tiers of the value chain and estimates volume and revenue for polymer manufacturers, functional film manufacturers, and packaging manufacturers. The study discusses volume and re...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...

Climate changes in the past were attributed to astronomical deviations, however presently it is predominantly anthropogenic. Ocean acidification, air quality deterioration, and ice sheet melting are few evidences of climate change. Advanced monitoring technologies are greatly supporting formulation of action plans for managing changes in the enviro...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

Floating offshore wind technology holds the potential to unlock vast wind resources in deep waters not accessible by traditional fixed-bottom offshore wind farms. However, to further promote the adoption of large-scale floating offshore wind farms, several challenges must be addressed. These farms require significant upfront investments in research...

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...

This study explores the potential growth opportunities for global industrial inspection robotics. The emphasis on workforce safety and customers' growing interest in automation are significant drivers for adopting robots for inspection services, which are being deployed across several industries, including oil and gas, utility, chemicals, railways,...