Important Foundational Lessons and Growth Opportunities for Improving Customer Experience

Important Foundational Lessons and Growth Opportunities for Improving Customer Experience

Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange

RELEASE DATE
10-Jun-2024
REGION
Global
Deliverable Type
Market Research
Research Code: KA6A-01-00-00-00
SKU: IT_2024_799
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Description

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders encouraged their colleagues to double down on important foundational best practices, including

- ensuring a culture of excellence that nurtures empathy, caring, and results for employees and customers;

- embracing more thoughtful strategic planning that provides direction and confidence for stressful and challenging environments; and

- developing a robust data strategy that allows leaders to leverage data to make more informed decisions and best take advantage of the rapid innovation flowing from artificial intelligence.

Achieving these goals are good for business but and the right thing to do for employees, customers, and stakeholders, creating a healthy work environment that delivers a great CX.

Table of Contents

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders encouraged their colleagues to double down on important foundational best practices, including - ensuring a culture of excellence that nurtures empathy, caring, and results for employees and customers; - embracing more thoughtful strategic planning that provides direction and confidence for stressful and challenging environments; and - developing a robust data strategy that allows leaders to leverage data to make more informed decisions and best take advantage of the rapid innovation flowing from artificial intelligence. Achieving these goals are good for business but and the right thing to do for employees, customers, and stakeholders, creating a healthy work environment that delivers a great CX.
More Information
Deliverable Type Market Research
Author Bernardin Arnason
Industries Information Technology
No Index No
Is Prebook No
Podcast No
Predecessor 9635-01-00-00-00
WIP Number KA6A-01-00-00-00