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This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...

In recent years, cybersecurity has become a priority for healthcare organizations. The healthcare sector is particularly affected by cyberattacks. Hospitals, healthcare organizations, patient databases, devices, and monitoring systems can be appetizing targets, destabilizing wider healthcare systems and affecting care delivery. The increasing adopt...

The Frost Radar™ on electronic computer-aided design (ECAD) offers a competitive benchmark analysis derived from Frost & Sullivan’s CAD Growth Opportunities report. It ranks nine companies on their growth potential and ability to innovate.Product design has become more complex in recent years, and manufacturing companies are demanding new tools and...

Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...

The fraud detection and prevention (FDP) market has grown significantly, driven by the frequency, sophistication, and volume of fraudulent attacks. The increase in digital transactions as well as companies’ digital transformation initiatives have created a large attack surface. Businesses are adopting FDP solutions powered by artificial intelligen...

The Frost Radar™ for the demand-side platform (DSP) market assesses providers offering software solutions that enable advertisers and agencies to plan, buy, measure, execute, and optimize their global advertising initiatives. These platforms act as advertising demand aggregators that permit the acquisition of ad inventory from media supply sources,...

The fraud detection and prevention (FDP) market has grown significantly, driven by the frequency, sophistication, and volume of fraudulent attacks. The increase in digital transactions as well as companies’ digital transformation initiatives have created a large attack surface. Businesses are adopting FDP solutions powered by artificial intelligenc...

Organizations are drowning in a sea of rich media—4K video, generative artificial intelligence images, 3D models, augmented reality/virtual reality objects, and ever-growing libraries of brand assets. Without a modern content backbone, marketing and product teams spend a lot of time simply searching for, recreating, or reformatting files, while cus...

As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradually investing in digital technologies, intending to...