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The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

Intelligent Mobility Japan, 2020 is a virtual summit organized by Frost and Sullivan on November 24 and 25, 2020. This is a 2-day interactive conference, which hosted on a unique virtual platform to discuss and evaluate Growth Opportunities in new Mobility Business models covering Personal and Public Transport Systems. The conference presenters i...

The coronavirus outbreak is wreaking havoc on the global economy. The Chinese economy is being adversely hampered, with other economies across the globe facing severe negative effects as well. Frost & Sullivan has analysed the outlook for three scenarios, the Gradual Abatement scenario, the Severe Epidemic scenario, and the Severe Pandemic scenario...

20 Apr 2020  |  North America  |  Market Research

Impact of COVID-19 on Global Homes and Buildings Industry, 2020

Preparing Homes and Buildings Participants for Success After a Pandemic

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Key Issues Addressed

The homes and buildings (H&B) industry is driven by the penetration of Internet of Things (IoT) at the field level of buildings, the emerging adoption of AI-driven solutions at the management level, and cloud-based data analytics. These technologies are significantly impacting smart homes, LED lighting, building automation, and building energy mana...

16 Jul 2020  |  Global  |  Market Research

Growth Opportunities from Decarbonisation in the Global Power Market, 2019–2030

$3.40 Trillion to be Invested in Renewable Technologies As Energy Transition Gains Much Needed Momentum

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Key Issues Addressed

Powered by a strong momentum behind renewable energy, the power market is heading into the 2020s having come many-a-mile from the last decade. The 2020s will be a critical decade for one and all in the power industry, as the transition toward renewable energy is expected to increase in volume, while coal will take a downturn in most developed marke...

Globally, the difficulty in operating large hospitals is made worse by use of manual operations and processes that often lead to a host of inefficiencies. The COVID-19 pandemic in the first half of 2020 brought these inefficiencies to the fore, and as a lasting impact, hospitals must now address the backlog of outpatient, imaging, and surgery patie...

The mobility industry is witnessing widespread change. Over the last decade or so, existing solutions and archaic models within the automotive industry have been confronted by auto-tech solutions and new business models that are set to transform the way people commute from point A to point B. Recent trends in artificial intelligence, machine learni...

02 Feb 2021  |  North America  |  Market Research

Innovative Business Models Focused on Digital Solutions Offer New Opportunities in the North American Positive Displacement Pumps Market

Energy-efficient Solutions and Digital Services such as Pumps-as-a-Service to Present Growth Opportunities

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Key Issues Addressed

The main objective of this growth opportunity analysis is to assess the impact of market trends and challenges influencing growth prospects for positive displacement (PD) pump original equipment manufacturers (OEMs) in the next 5 years. As business uncertainty becomes an inevitable factor, end users across industry verticals are revisiting their st...

05 Feb 2021  |  Latin America  |  Market Research

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

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Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...