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The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

This analysis gives a detailed overview of the regulatory policies and programs in key ASEAN automotive markets. In Thailand, this includes the restructuring of the excise tax system, the Eco-Car Program Phase 2, and a roadmap for electric vehicles (EVs). For Malaysia, it covers the National Automotive Plan (NAP) 2014 and the implementation of a go...

Though in early stages, 5G will be adopted considerably faster than 4G based on the current rate experienced in China and South Korea. However, even with faster adoption rates of 5G, 4G will remain the more prevalent cellular technology through 2025. The APAC revenue from 5G is expected to grow from $2.13 billion in 2020 to $13.90 billion in 2025 w...

13 May 2021  |  Asia Pacific  |  Market Research

Japan B2B Payment Services Voice of Customer, 2021

Emerging Technology Adoption and Strategic Partnerships Set to Unlock Growth Opportunities

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The Japanese government encourages a shift toward cashless through initiatives such as the tax rebate program and open banking law reform. As the proportion of customers using cashless transactions rises, businesses increasingly seek solutions to complement their B2B2C needs. A staggering 55% and 70% of companies received payments today are from co...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

22 Jan 2021  |  Asia Pacific  |  Market Research

Indonesia Defense Transformation Driving Indigenous Industry Growth

Capability Enhancements Enabled by Disruptive Technologies Create New Growth Opportunities

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Regional geopolitics, increasing tension in the South China Sea, internal conflicts, and the impact of COVID-19 continue to shape Indonesia's defense landscape. The country seeks to upgrade and improve its indigenous industry and capability, especially in maritime and air defense, in line with the government's goal of a Minimum Essential Force by 2...

COVID-19s impact on the electric vehicles (EVs) market has been limited since EV development has been incorporated into every leading OEMs long-term growth strategy. The main challenges to mass EV adoption relate to battery costs, battery chemistries, charging times, and charging infrastructure. These are being addressed by stakeholders across the ...

The global food and beverages (F&B) industry continues to grow at a steady rate, driven largely by population growth, rising income levels, and changing lifestyles. Along with a shift in population demographics, consumers are becoming increasingly health-conscious and looking for premium, organic ingredients as well as the ability to customize thei...

The connected era and cloud-based environment have created a need to redesign network operations. In addition, businesses find it operationally draining to utilize resources on ensuring a connected ecosystem rather than focusing on critical business issues. Software-defined Wide Area Network (SD-WAN) helps enterprises build an agile and automated e...