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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026
Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services
South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026
Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration
The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026
Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction
The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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11 Nov 2022  |  Global  |  Market Research
Global Modular Construction Growth Opportunities
End-to-end Services and Digital Technology to Boost Modular Construction’s Future Growth Potential
Modular construction (MC) is associated with prefabricated or off-site constructed building units, such as walls, floors, rooms, and frames, which are assembled at construction sites. MC involves the production of building units in factories under stipulated requirements, including material standards, manufacturing processes and conditions, and pro...
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14 Jan 2020  |  North America  |  Market Research
Infusing AI into the Retail Customer Experience
Watch Out World—Your Next Food Server Could be a Bot
As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...
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22 Dec 2023  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Customer Experience (CX), 2024
Employee Experience and AI Drive CX Investments in 2024
The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...
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15 Apr 2021  |  Europe  |  Market Research
Disruptive Technologies Will Propel the Scandinavian PPE Market
An Innovation Culture Driven by Customers' Focus on Quality and Performance Creates Future Growth Opportunities
Personal protective equipment (PPE) is required at work sites with any type of physical, electrical, heat, or chemical hazard. PPE of 7 major categories (above-the-neck protection, respiratory protection, hand protection, protective clothing, foot protection, fall protection, and gas detection) protects a user against workplace injuries and illness...
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19 Jun 2018  |  Global  |  Market Research
Global Gigabit Ethernet Test Equipment Market, Forecast to 2022
Low Cost, Upgrade-ability and R&D Intensity Drive Business Value
Gigabit Ethernet (GbE) test equipment enables service providers, data centers, and enterprises to achieve high network performance by testing and solving network connectivity problems. Ethernet is used for both local area network (LAN) and wide area network (WAN) connectivity, helping in simplifying network management by lowering operational expens...
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24 Oct 2017  |  North America  |  Market Research
Analysis of the Global Cloud Access Security Broker Market (CASB), Forecast 2021
Increasing Usage of Cloud Apps Drives Growth and Fuels M&A
The Frost & Sullivan report analyzes the global market for Cloud Access Security Broker (CASB).The CASB market has seen high growth in the last few years as organizations are quickly addressing their needs driven by users turning to cloud apps at an increasing rate. Users in organizations want to get their jobs done quickly, easily and with more fl...
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