Search results for: 'Display Quality Management'

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

×

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This study examines the dynamic shift in the global manufacturing industry towards digitalization. Visible particularly in sectors such as automotive, aerospace, and electronics, the shift is characterized by the increasing adoption of automation, artificial intelligence (AI), the Internet of Things (IoT), and other such technologies. Supply chain ...

In some ways, digitization doesn’t change what we do, only how we do it. Consider the safeguarding of precious intellectual assets (such as documents and creative works). Whether physical or digital, such assets may need to be protected from: --Access by unauthorized persons – Private documents need to remain private. Physical assets may be stored...

10 Aug 2020  |  Global  |  Market Research

Digital Transmission Driving the Geospatial Services Market, 2020

New Product Development is Enabling the Sustainable Future of Markets Creating Multiple Growth Opportunities

Infographics

×

This research study includes the following: Research scope: Drone operators, Satellite operators, Downstream service providers, Earth observation, ICT service providers Geographic scope: Global The study aims to cover the global geo...

In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...

01 Sep 2020  |  North America  |  Market Research

Oncology Information Systems to Drive Robustness in Care Delivery, Forecast to 2024

Future Growth Potential Lies in Precision Medicine and Cloud Adoption in Oncology Care

Infographics

×

As cancer care becomes increasingly highly complex, the information, image data, and steps that comprise a single patients healthcare journey has grown tremendously. Oncology information systems (OIS) software are used by cancer clinics and departments, medical oncologists, radiation specialists, and department employees to manage and plan the trea...

The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

16 Jun 2021  |  North America  |  Market Research

North American Energy Saving and Performance Contracting Growth Opportunities

Post-Pandemic Strategies Focus on Industry Convergence that Offers Building Owners Energy Efficiency and Cost Reduction

Infographics

×

This research service analyzes the North American energy saving and performance contracting (ESPC) market. The ESPC market covers services such as energy audits; design and engineering; assistance in finance, equipment bidding, and acquisition; installation and commissioning; measurement and verification (M&V); and personnel training. Frost & Sul...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...