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Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...

23 Jun 2020  |  Latin America  |  Market Research

Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2026

Migration to Hosted/cloud-based Communications Continues to Help Growth

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In 2019, the desktop and cordless phone market has decreased by 3.6 percent in terms of shipment, to 29.5 million, and 5.1 percent in terms of revenues to $3.35 billion. While the market is expected to decrease by a compound annual growth rate (CAGR) of 4.8 percent in terms of shipment and 7.4 percent in terms of sales, the industry is going to sti...

20 Jul 2022  |  Global  |  Frost Radar

Frost Radar™: Global Freight Visibility Platforms, 2022

A Benchmarking System to Spark Companies to Action Innovation that Fuels New Deal Flow and Growth Pipelines

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Freight visibility platforms have transformed how logistics stakeholders manage their inbound and outbound shipments in light of the recent COVID-induced supply chain disruptions. Globally, the need to streamline freight management systems and introduce real-time freight visibility is pressing. With the platforms’ unique value propositions, enter...

10 Nov 2017  |  Asia Pacific  |  Market Research

Southeast Asian Aerosol Spray Paints Market for the Two Wheeler Aftermarket, Forecast to 2020

Focus on Two-Wheelers in the Malaysian, Indonesian, Thai, and Vietnamese Aftermarkets

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The aerosol spray paint market is expected to grow for all of the four selected Southeast Asian countries, with Indonesia leading the group in terms of volume and value. Growth in the aerosol spray paint market is closely associated with the population of two wheelers and the number of repainting jobs. On an average, a two wheeler gets repainted ev...

Water and wastewater (W&WW) utilities across the globe are increasingly exploring digital solutions to improve their resilience, and economical and environmental sustainability, which have been impacted by factors like water stress, pollution, and climate change. Digitalization through Industrial Internet of Things (IIoT) based smart solutions has ...

The facility management (FM) market in Singapore is in the mature stage of its growth cycle, positioning it ahead of most Southeast Asian counterparts and among the most advanced in Asia-Pacific. This maturity is underpinned by a strong outsourcing culture, a supportive regulatory framework, and high end-user receptiveness to value-added and innova...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Frost & Sullivan defines cloud-connected calling enablement as a segment of the voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking. Cloud-connected calling enablement services provide carrier-grade managed voice and telephony services into third-party cloud private branch exchange (PBX) environments such as Mi...

The North American dedicated internet access (DIA) services market is mature but has experienced a fresh burst of energy in the past few years as software-defined wide area networks (SD-WAN) challenge the status quo of traditional WAN services. While some customers have chosen to create a hybrid SD-WAN network by adding broadband links to MPLS or E...