Search results for: 'Automation: Integrating Data Management and Workflows'

The South Korean SCM market recorded positive growth; the Web security segment witnessed stronger growth than the e-mail security segment. Awareness of ransomware, scams, spear phishing, and network-based advanced malware attacks drive the adoption of security solutions. SCM vendors are trying to integrate Web and e-mail security features with the ...

17 Mar 2017  |  Asia Pacific  |  Market Research

Australian Facilities Management Market, Forecasts to 2023

Technology-aided Value-added Solutions Prompts FM Market Development

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The Facilities Management (FM) market in Australia has relatively high outsourcing rate due to the number of mature end-user sectors. However, due to its market nature and cost pressure, the split between in-house and outsourced FM is unlikely to change during the forecast period. During the forecast period, the market is expected to be fueled by d...

Adoption of healthcare information technology (IT) in Brazil has been increasing at a moderate pace, with good possibilities ahead as the country moves to more solid economic ground. Brazil presents great opportunities for growth in the near future, based on four major pillars: • Huge healthcare infrastructure • Potential gross domestic product g...

Enterprises more than ever before are concerned about losing customers due to suboptimal experiences and want security measures to include seamless customer interaction. The reluctance to introduce friction for legitimate customers has resulted in demand for automated and invisible fraud detection and prevention features that authenticate users thr...

14 Mar 2017  |  North America  |  Market Research

Opportunity Landscape for the Global Semiconductor Automated Test Equipment Market, Forecast to 2022

A Big Opportunity Ahead with More Connected Devices

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With the need for efficiency and complexity, the cost of testing has been increasing. Automated test equipment (ATE) systems are expensive capital equipment that test the chipset and components at high speeds and accuracy. Consumer demand for low-cost products has placed increasing pressure on the cost of testing. With the increased volume of prod...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...

15 Jun 2021  |  North America  |  Market Research

US Automotive Usage-based Insurance Growth Opportunities

Transformational Growth Enabled by Connected Data Ecosystems Drives New Insurance Models

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For decades, automotive insurers have based underwriting on historical driver data and demographics. Drivers were forced to settle for one-size-fits-all policies that did not take into account their driving habits or miles driven. This began to change with the emergence of real-time tracking of vehicle and driver behavior with vehicle telematics. T...