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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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06 Apr 2017  |  North America  |  Market Research
Growth Opportunities in the US Telehealth Market, Forecast to 2021
Healthcare Specialties such as Telebehavioral Health, Teledermatology, and Medical-grade Activity Tracking Expected to Add Value for both Patients and Physicians
Telehealth services and systems have made the most progress in remote management of post-acute care patients or among patients with chronic conditions, many of whom have one or more co-morbidity. This progress is visible across 4 major segments: remote patient monitoring (RPM), virtual telehealth visits, mobile health (mHealth), and personal emerge...
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30 Dec 2025  |  Europe  |  Market Research
LCV Leasing Market, Europe, 2024–2029
LCV Leasing Companies are Experiencing Transformational Growth by Aiming for $5.8 Billion through Sustainable Mobility and Digitalization
The European light commercial vehicle (LCV) leasing market is experiencing robust growth, driven by the increasing demand for flexible, cost-efficient mobility solutions in key industries such as logistics, retail, construction, and services. Valued at approximately $5.45 billion in 2024, the market is projected to grow to $7.12 billion by 2029, a...
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29 Nov 2022  |  Global  |  Customer Research
The State of the Cloud: The Importance of Hybrid and Multicloud Environments for Business Success
Frost & Sullivan Global Cloud Survey 2022 Highlights
According to respondents to the 2022 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspect of digital transformation. As such, companies continue to build their hybrid, multicloud environments to support strategic business goals, such as revenue growth, improved customer experience, and...
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17 Sep 2021  |  Latin America  |  Market Research
Latin America in the Post-pandemic World
IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities
This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...
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30 Apr 2020  |  Global  |  Frost Radar
Frost Radar™: Global CRM Software Market, 2020
Benchmarking Future Growth Potential
Organizations today want a single view of customers from all touch points, which can be achieved through customer relationship management (CRM) solutions. The goal for companies, educational institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing, a...
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06 Oct 2025  |  Global  |  Customer Research
Global CX Growth Opportunities in the Travel & Hospitality Industry 2025 to 2026
Customer Perspectives
In 2024, pent-up demand for travel boosted spending in this industry to nearly pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, prices for air and ground transportation, accommodations, and dining are high. Revenue growth is also expected due to increased spending by consume...
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21 Feb 2020  |  Asia Pacific  |  Market Research
ASEAN and Taiwan Cloud Infrastructure-as-a-Service Market, Forecast to 2025
Increase in Demand for Hybrid Cloud Offerings to Drive Uptake of Outsourced Cloud Infrastructure Services
The ASEAN cloud infrastructure market will gravitate toward a hybrid deployment model (partially premises-based and partially cloud-based) in the next 3 to 5 years. The demand for managed cloud offerings has been increasing, particularly for Application-as-a-Service and Network-as-a-Service offerings. Enterprises are looking to deploy more open-sou...
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27 Nov 2020  |  Global  |  Market Research
Impact of COVID-19 and Transformative Technologies on ICT Spending Patterns, Global, 2017–2026
XaaS, IoT and AI will be the Top Growth Opportunities Across Verticals in 2021 and Beyond
Global ICT spending reached $2.8 trillion in 2019, registering 3.6% YoY growth. While ICT spending is currently prioritized towards business continuity and solutions to better cope with the pandemic and a post-pandemic business environment, Frost and Sullivan predicts a shift in IT spending patterns, which will lean more towards digital and emergin...
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01 Sep 2020  |  North America  |  Market Research
Oncology Information Systems to Drive Robustness in Care Delivery, Forecast to 2024
Future Growth Potential Lies in Precision Medicine and Cloud Adoption in Oncology Care
As cancer care becomes increasingly highly complex, the information, image data, and steps that comprise a single patients healthcare journey has grown tremendously. Oncology information systems (OIS) software are used by cancer clinics and departments, medical oncologists, radiation specialists, and department employees to manage and plan the trea...
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