Search results for: 'MANAGEMENT STANDARDS'

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...

The global leasing industry is entering a pivotal decade as electrification, innovative financing models, and a more integrated fleet management ecosystem fundamentally reshape the future of mobility finance. By 2035, battery electric vehicles (BEVs) will dominate new fleet acquisitions in most mature markets, pushing leasing providers to redesign ...

26 Sep 2022  |  Europe  |  Market Outlook

European Water and Wastewater Outlook, 2022

Transformative Mega Trends, Including Circular Economy and Net Zero Policies, are Driving Investments in Resilient Infrastructure

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Key Issues Addressed

This research study examines the European water and wastewater industry as it tackles water stress, drought, and pandemic-induced challenges. The study provides key predictions for the municipal and industrial water and wastewater market for the following segments: • Design and engineering • Operation and maintenance • Water and wastewater...

12 Sep 2018  |  Europe  |  Market Research

Dynamic Competitors in the European Battery Energy Storage Market, 2018

Intelligent Software-based Energy Storage Solutions Providing Grid Ancillary Services Driving the Market

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The European energy storage market is undergoing a stage of technological evolution, with digital transformation, electric vehicle (EV) penetration, and smart grid initiatives leading the charge. The European region is becoming a hotspot for energy storage driven by falling battery and photovoltaic (PV) costs, attractive subsidies, and increasing e...

19 Oct 2020  |  Europe  |  Market Research

Wildland Firefighting Fueling the Western European Firefighter PPE Market

Decontamination and Washability Trends to Drive Future Growth Opportunities

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The Western European firefighter PPE market is driven by multiple factors, including increased global warming, drier summers, increased wildfires, and improved technological innovations in firefighter PPE. Increased safety concerns with regard to cancer-causing carcinogens have resulted in the standardization of washing cycle after each fire interv...

Global economies are in the phase of easing restrictions and accepting the new normal. European leasing and rental companies are embracing the new challenges set forth. The connected car is a ground-breaking trend in the automotive industry, and many automobile manufacturers are offering telematics as standard services in vehicles rolled out from f...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The aim of this study is to analyze the developments of telematics industry for CVs in Europe and present an outlook of market growth, opportunities, and performance. The major focus is market trends (CV OEMs' increasing focus in telematics market, mobile freight brokerage, growing demand for field service management, video safety solutions, and 1-...