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Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

This Frost & Sullivan study assesses the current status and the future prospects of the global bio-based coatings, adhesives, and sealants (CAS) market. It discusses the volumes and the revenues generated from bio-based materials from 2017 to 2027. Revenues are recorded at the raw material (resins, pigments, solvents, and additives) level. Over t...

Smartphone-based point-of-care (POC) diagnostics are rapidly emerging as medical diagnostics, enabling remote or self-monitoring tools for general wellness and a range of health conditions. Smartphones enable low-cost, rapid, and handy POC diagnostics. Intrinsic sensors of smartphones or extrinsic sensing devices working with intelligent data analy...

The EO Market is poised for growth in the coming years with a larger number of players, advances in technology and a political environment that should improve with regards to data. In a nutshell, Earth Observation via satellite is supporting sustainable human activity on the local, regional and global scale. The range of capabilities offered by EO...

Artificial intelligence (AI) and machine learning (ML) have been adopted widely across industries over the years due to the multifaceted benefits that the technologies bring about. AI and ML have been also increasingly adopted across industries, from such as healthcare, education, information and communication technologies (ICT), logistics, marit...

The concept of competition between natural and synthetic chemicals has a long history. Today, crude oil forms the largest feedstock material for the chemical industry in terms of volume. Currently, an enormous amount of work is being done by the chemical industry to develop both new bio-based chemicals and new bio-based routes to existing chemicals...

With the significant rate of migration to the cloud, cloud service providers should ensure that security of proprietary data and application performance are not compromised. These challenges are compounded with the significant trend of virtualisation, as well as the increase in tier complexity due the rise of a considerable number of other third-pa...

In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.

The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...