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This Frost & Sullivan analysis provides an outlook for the electric vehicle (EV) industry based on the latest industry data, an outline of current trends, an in-depth examination of future developments, and a breakdown of the main stakeholders in the sector and their performance. EV sales in 2023 amounted to a total of 14.1 million, of which 70....

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Economic recovery in Saudi Arabia will continue to be supported by pick up in oil production to compensative for output decline in Iran. While Aramco privatization is delayed, Saudi aims to generate $11 billion non-oil revenue through privatization program by 2020. The killing of journalist Khashoggi heightened capital flight in October 2018, as th...

In Q3 2018, regional growth in the Asia-Pacific region remained stagnated at 4.6% with growth expected to remain low during the forecast period. In Australia, GDP growth increased from 2.4% in 2017 to 2.9% in 2018, largely due to increase in business investment and private consumption. Sri Lanka is expected to register 2.9% in Q3 2018, slower than ...

The economic growth in the Asia-Pacific region experienced a slowdown due to increasing global trade tensions in the second quarter of 2019. Key economies in the region such as China, India, and Thailand have experienced slower than anticipated growth rates, in line with global economic slowdown. In H2 2019, inflationary pressure in the region rema...

The rise of digital platforms is empowering the military, enabling a better continuity of operations and bringing armed forces at a new level of combat readiness. However, the Digital Transformation is also bringing new players into the market place, where traditional industries have been used for decades to well-established business and working pr...

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...

While the global economy is experiencing its worst disruption in decades with uncertainties surrounding the magnitude of COVID-19’s impact, a way forward persists. In this research, Frost & Sullivan analyzes the scale of impact on global gross domestic product (GDP) growth and other critical macroeconomic elements such as unemployment, inflation, a...

Abstract: Transition to a carbon-neutral energy economy requires a more environmentally-friendly energy carrier. Hydrogen and its multiple end-use applications play a huge role to contribute to decarbonization of major sectors of the economy. Current power generating units cannot cater to emerging needs in reduction of greenhouses gas emissions. H...