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10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

In 2013-14, PSA ended its joint venture with General Motors. Thereafter, the aim was to improve operating margins and revenue by 2015-16, and PSA was 'Back in the Race'. It achieved margins above and beyond the targets it had set for itself and chalked out a strategy for the next 6 years called 'Push to Pass'. Push to Pass’ goal was to ride the w...

This study provides forecasts for the Asia-Pacific (APAC) customer experience management (CXM) services market from 2022 to 2029. Organizations must prioritize delivering excellent CX as a strategic component for sustained business growth. It is crucial to recognize the significance of superior CX as a competitive differentiator. According to Frost...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial intelligence, Augmented Reality, Virtual Reality, Generative AI, Machine Learning Models, and Robotics Process Automation. These technologies empower users to devote their efforts to higher-value activities by auto...

This study provides forecasts for the Asia Pacific (APAC) customer experience (CX) management market from 2023 to 2030. CX has become a prominent competitive differentiator in the digital age as customers increasingly expect memorable experiences that make them feel valued and appreciated. Organizations that understand customer sentiment and future...

The aim of this research study from Frost & Sullivan's Food Ingredient Database is to provide an analysis of the global probiotics market at the retail level and the ingredient level globally by end application, in terms of current market revenue size and growth. The geographic scope of this study is Global with additional segmentation by the prima...

04 Nov 2016  |  North America  |  Market Research

Biometrics in the Global Automotive Industry, 2016–2025

Proliferation of Biometrics in the Automotive Industry to Grow Rapidly, Featuring in 1 out of 3 New Passenger Vehicles by 2025

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This study captures the current trends in the application of biometrics in the automotive industry and how these trends will likely evolve in the future. The key topics discussed include the 3 main application areas of health, wellness, and wellbeing (HWW), advanced driver assistance systems (ADAS), and security for biometrics in the automotive ind...

This outlook presents current electric vehicle (EV) market trends and gives an overview of the 2015 landscape. The research covers trends across Europe, North America, China, and select countries in Asia-Pacific. Additional content focuses on EV sales for 2014 by region and segment, and similarly estimates the market for 2015. It also offers a brie...

This research service provides an analysis of the cloud services market across Africa. The market trends in the key African markets of South Africa, Kenya, and Nigeria are analyzed and compared with global trends. This research service includes company profiles of leading cloud providers in the 3 countries and the strategies they employ. This resea...